08/09/2009Provided by Citysearch
The valet parkers put a big ding in my lower rear fender. When I got the car back there was very limited visibility as it was dark and foggy, and I would have had to be on my hands and knees with a flashlight to find the damage so I didn't see it until later when I walked up to my car in daylight.
They said I had no claim because it is posted that you have to file a claim while the car is stil on their property. What a perfect gotcha. So they can and WILL do anything to your car and then, of course, deny it, they won't even look at your car or investigate in any way, and your're screwed.
The managers, when called, said the valet people were wonderful and would take care of everything, but of course they took care of nothing and blew me off. So when I called back the manager apologized and offered me something like a free dessert. Great. A free dessert that costs me $1,500. Some deal.
Stay away from Osteria Mozza until they stand up to their responsibilities and hire a valet company that actually cares about the service they provide.
06/23/2009Provided by YP.com
i was very pleased with the service. cheap and affordable. they were on time and i had nothing damaged. I plan on using them for my next move.
06/13/2009Provided by Citysearch
We had reservationss for noon and were seated after about 4 other parties who were waiting for the doors to open. We sat a while before our order was taken, then sat a while more before our appetizers arrived. Our meal finally was served at 1:00. I know it's difficult for restaurants to serve everyone promptly when parties are seated within a few minutes of each other, but we were not happy. Fortunately we weren't in a rush but waiting that long for food that was good but not all that special made for a disappointing experience.
04/28/2009Provided by Citysearch
On my third visit to Pizzeria Mozza in the past year, I was incredibly unimpressed with the staff. Clearly, no one here has been schooled in customer service and civility. From the valet, to the maitre d's to the bartender, everyone seemed more concerned with how fast they could get you in and out than with the overall customer experience.
The food is good (but not outstanding - and there are many better picks in LA), it's not worth the attitude or lack of graciousness from the staff. I could recommend at least ten spots in LA that are defintely worth your time and money. Don't waste it at Pizzeria Mozza. It's overcrowded, overrated, and full of tourists who think they're on to something hip. About a year too late.
03/02/2009Provided by Citysearch
How many of you have gotten this restaurants ""we dont have any reservations available except 5pm and 10pm?"" ... well I can say I have gotten this everytime I have called. I call horse pucky. I am in this business and know that there is not any way this restaurant is COMPLETELY reserved months in advance. I wish them luck with their 15 minutes and hope they have a plan beyond this common ""lets pretend we are oh so popular"" restaurant game. This is only going to work for them for so long. These New Yorkers will soon learn that Los Angelinos have a long memory.
02/08/2009Provided by Citysearch
The best meal I have had in Los Angeles or anywhere in a long time.
I had a friend in town visiting and we decided without notice to try Mozza. I called up and they could seat us at a table, but when we showed up we asked if we could sit at the Mozzarella bar. Great choice. The staff including the cook behind the counter was great. We ordered at our own pace splitting different courses.
A great night that was fairly priced.
01/07/2009Provided by Citysearch
We had a wonderful dinner at Osteria Mozza last night. Everything went perfectly!
Our waitress (Lynn) reminded me of something I had not seen in a long time -namely -how great it is to have a professional wait on us. So often these days, restaurants overlook the importance of the 'experience' and hire the wrong staff. Osteria Mozza clearly figured that out!
The food was amazing! The service was amazing!
It just doesn't get much better than this place. Needless to say, we will be back.
11/17/2008Provided by Citysearch
That's right. The title of this review speaks the worst sin of this restaurant. Other than Korean BBQ restaurants, I've never had the experience of carrying the smell of the kitchen with me after the meal. And we're talking about a supposedly fine dining restaurant...
The food is surprising salty. Service is tactful but rules are sometimes too rigid. They required us to be ready for the entire order before they would start taking any of our orders. They assumed that the three of us live together (becos they bagged our leftovers in one bag). I'm very disappointed.
10/25/2008Provided by Citysearch
Like with every restaurant you need to know what to expect before you get there. Osteria Mozza is a very nice, upscale restaurant with very good food. The menu is a tough read and has fairly eclectic choices. You will probably need to ask your water/waitress for an explanation of multiple items regardless of your education level. In terms of price, you should know ahead of time that you will be spending around $15 for a salad, $20 for a pasta, and $30+ for steak. If that seems expensive to begin with then there are other choices which may be more to your liking - particularly if you are not sure you will enjoy the meal. The food is not exactly like other restaurants so you should be willing to take a chance on something and know you may not like it. Personally I really enjoy the butter lettuce salad and the pasta with the duck ragu. For me that is worth the time it takes to make a reservation and knowing I will be spending $100+ on dinner with my wife.
Side note - I have only been there with 2-4 people and have always received excellent service. I would expect that if I had a party of 6 or more then service would probably become an issue - as it seems to happen at every restaurant other than those that cater to large parties.
10/14/2008Provided by Citysearch
I am shocked by reviews of the food as so-so. I got a peppery buttery angel hair and my sister the gnocchi pomodoro and every bite was a delicacy. Flavorful, robust, amazing. TRUE Italian cuisine in all its glory. The butter lettuce salad with toasted nuts was a perfect mixture of crunch, sweet, salty!
Yes, we did wait 10 min past our reservation. The ambiance is not romantic so much as upscale NY eatery vibe, but we loved it. Our waitress was VERY helpful. I didn't see anything resembling rude, as other reviews say. The pizza next door is amazing too. My only compliant would be they have NO room for those to wait around for their tables. You walk in and are ON TOP of the hostess station with no where to shuffle - unless there is room at the bar. It was a bit awkward. Also, if you get bread with NOTHING....no olive olive or balsamic, no butter, it is a bit strange to me.....
10/02/2008Provided by Citysearch
A group of six of us went to Osteria Mozza last night for a friend's 30th birthday (there were eight of us who wanted to go, but the restaurant doesn't take reservations for more than 6). We were really ecstatic that we got reservations with just a few days notice since we heard this was the hottest place in town, but we would have been better off being denied. For our 8:15 reservations, we ended getting our salads at 10 pm and our entrees at 10:30 since there seem to be no dedicated waiters to any table. It took 30 minutes to order drinks from the bar, 40 minutes from when we sat down to have anyone come over and ask if we were ready to order but answered very few questions about the confusing menu and were rude to the point of condescending when we asked to leave out an ingredient or add protein to a pasta since they don't do that at Mozza! Even the bread couldn't be served with butter or oil/vinegar. The pasta was fine, flavorful but tiny portions for $20 a pop. The short ribs ($30) were tough, clearly poor meat quality. The salads ($15) had really odd flavors together, which was the most disappointing since the wait staff kept touting the chef's carefully thought out combinations as a reason we couldn't put one sauce with a different pasta. The steak and the gelato were very good. Had the service not been so horrible (with the exception of the nice host staff) we might have been OK with the restaurant, but we are glad to have crossed that off our llist of experiences and need not go back ever.
09/27/2008Provided by Citysearch
My apologies for a ""fake"" review, but I have to correct the review about the ""fly"". I have never eaten at Mozza, quite honestly its not my type of place to eat.
Now seriously...if I'm sitting inside a restaurant and I'm eating dinner having a glass of wine, and after a while I notice a ""fly"" in my wine. My first thought is, ""oh, a ""fly"" just landed in my glass. thats unfortunate I'll ask for a clean glass"".
How can you possibly expect to recieve more from a restaurant other than a new glass. Do you actually expect to have them cater to your every whim and apologize like crazy for something beyond their control? And then only give a rating of one star? Even when you loved the food, recieved a new glass of wine, and then offered a free one on your next visit? And even more unbelieveable is that you would let this ruin your evening as to where you are expecting them to ""salvage your evening"". One word comes to mind...pathetic.
I'm sorry, but I don't get it! So as a correction to your 1 star...here are the 5 you wanted to give them.
09/22/2008Provided by Citysearch
Found a ""FLY"" in the wine glass and nothing was done to salvage our evening. We will not be going back.
My girlfriend realized there was a fly in her drink after drinking half a glass in the beginning of dinner. The waitress brought another glass of wine, but that was it. No apology from the manager during dinner. No courtesy gestures were made. Tried to enjoy the rest of dinner, but didn't want to make a big deal out of it. After waiting 3 weeks in anticipation for a fabulous dinner, we came home disappointed. The food was great and deserves 5 stars, but we will not be going back to the restaurant.
After one week, the thought and taste of the fly still lingers. We decided to called the General Manager and give him a chance to redeem our nightmare experience before we blog about it. He listened and offered a drink on the house the next time we dine at Osteria Mozza. However, we feel it is too little too late. Hence this review.
09/13/2008Provided by Citysearch
We tried mozza for the first time on thursday. There are better italian restaurants in town, but I did like the food for the most part. The ambiance was a little stuffy, but it was ok if you don't give into it. The host was not well-mannered and the service needs some fine-tuning but again we had a great time. We decided to sit at the mozzarella bar since our reservation was running late, which was a great choice. My husband and I had heard great things about the octopus, which is one of the reasons why we gave it a go. It was a little chewy based on the way my friend had described it. The wine selection was great. We are going to try another italian restaurant this week that we hear is great but the service and food are inconsistent as well but if you get it on a good night, it rocks. We will be back to give it another go. TBD...
07/12/2008Provided by Citysearch
Ok, the rudest staff I have ever encountered at a restaurant. I was there in June with a party of 6 and the waiters were so disgustingly mean and unhelpful that it became a game for our table to see how rude we could be right back at them. The food was ok, but Pizzeria Mozza is better as far as food and service. The rude staff needs to be fired.
07/11/2008Provided by Citysearch
Most of the mozzarella items had some form of meat or onions, which I don't love. I asked for them to put the buratta on a green salad, and they said they couldn't do that. So I ordered the caprese. Two little mozzarella spheres on top of little tomatoes. Buratta couldn't have been put on top of the tomatoes?? Next, I ordered the goat cheese ravioli, which the menu doesn't show is covered in a 5-onion clear sauce. Instead of offering up an alternative like the pomodoro sauce, the waitress just shrugged when I said I didn't like onions. The wine guy was near by when he heard me say I don't like onions. His response, ""You do know you're in an Italian restaurant, don't you?"" I've been to Italy and my food there was not swimming in onions. I was relegated to tasteless gnocchi in a boring tomato sauce. For dessert, they had ice cream sandwiches, one of which is peanut butter gelatto. I asked if they could substitute another flavor, as my dinner friend is DEATHLY allergic to peanuts and even peanut particles in the air close to her can cause her throat to swell shut. The waitress' response after all this was explained, ""Sorry, no substitutes. This is a special dessert."" So I had them leave the peanut butter one off. The ""special dessert"" was literally a scope of ice cream between two cookies. How difficult is that? And then they tasted horrible. The mint chocolate chip had some weird spicy taste, almost like fennel, that was revolting. The ginger one was so strong, it also was not good. For a 5-star restaurant, the service should be better. As my friend aptly said, ""If Jack in the Box can scrape mayo off my burger, this place should be able put a piece of cheese on lettuce."" And bringing random food ""compliments of the house"" throughout the meal does not compensate for their severe shortcomings.
07/04/2008Provided by Citysearch
With all the rave reviews, we were practically salivating to finally eat at this restaurant. The service was impeccable but the food was less than mediocre. Grilled octopus was good and so was the little gem lettuces but all of our pasta was way too al dente and the sauces way too salty. It reminded me of dishes that got created on Iron Chef but none of them really edible. Wierd mix of flavors... we ordered a pasta dish with crab and jalapeno peppers... you couldn't taste the crab because the jalapeno peppers were way too overpowering. We did not enjoy it at all. Dessert was pretty good. We ordered the donuts with gelato and it was yummy. It would have been nice to have more of a variety of desserts to choose from. Mostly it was gelato in unique flavors like one with olive oil. I would not go back to this restaurant nor recommend it to anyone. If you want great freshly made pasta go father east on Melrose to Osteria La Buca. Everything there is good except the service.
More Business Info
- Regular Hours
Mon - Fri: Sat: Sun:
- Payment method
- amex, visa, mastercard
- Price Range
- Central LA, Melrose, Central La, Central Hollywood, Greater Wilshire
Mozza 2 Go
Mozza To Go
- Other Email
- Italian Restaurants, Fine Dining Restaurants, Pizza, Restaurants
- Other Information
Bike Parking: No
Wheelchair Accessible: Yes
Cuisines: Fine Dining, Italian, European, Continental, Pizza
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Above Average
Good for Kids: Yes
Data provided by one or more of the following: DexYP, Data Axle, Yext.