05/25/2007Provided by Citysearch
It has been a smooth ride from the beginning to the end. I just came back from my honeymoon. I just have to let everyone know that the service is very friendly and just great. My gown arrived right ontime and I loved it !
After over two months of searching I found my gorgeous gown atIBEX. My gown was delivered three weeks early. The seamstress did an excellent job for alterations. I am very happy !
02/06/2007Provided by Citysearch
I went to 4 boutiques before going to Ibex. The girl who helped was nice, but still, the customer service did not compare to the others. Still, I decided to buy the dress because I loved it, and they sold me on the ""anniversary sale thing."" 3 days after putting my deposit, I had the jitters about the dress, but I knew there was NO cancelation. So, I decided to go in and ask to try on the dress again just for piece of mind. I was shocked at the horrible customer service. Even the girl who helped me was rude. She was very dry and did not seem interested in my explanation. They said I had to pay $50.00 to try on the dress. I refused because it is outrageous to have to pay 50.00 if I already bought the dress for $1800.00! I was not able to look at the dress because it was off at a show. A month later (yesterday) my mother came in from out of town and she wanted to see my dress so we were excited to go to Ibex and take a look at it. Again, the service was terrible...even worse. Because I did not have my receipt, they refused to just show it to us. There were no customers in the store and they did not want to take a minute to look for my file to pull the dress number! I was so upset but I decided to leave the store calmly. I am putting these reviews because I cannot complain to a store owner, they are just as rude. So ladies, do not take your chances on the good reviews, althought they have a large selection of dresses, NO discount is worth a bad experience choosing the most important element of your wedding. My review is not meant to be hateful or Snobie, as one reviewer states, it is just to help out any bride from being as dissapointed as me.
01/19/2007Provided by Citysearch
I bought my wedding gown in IBEX two years ago. To be honest, I was a very picky customer, I went to five different places and couldn't find anything . My friend who bought her gown at IBEX recommended me to go there. At IBEX I worked with a very nice lady, first she seemed to be too young to know much about her job. I was very surprised with the way she sold the gown to me. She was very smart and professional. After I talked to her she knew already what will work best for me. She found a perfect gown for me in a matter of few minutes. i placed an order, it arrived even earlier.
Shopping for my gown at IBEX was fast and easy, no troubles whatsoever!
01/18/2007Provided by Citysearch
PSA to all users: I would be wary of all of the posts on here that are in all capital letters and broken English. The people who own and run this shop are always talking about how they've been in business for 20 years and it doesn?t make sense that somebody who actually bought something from the store would make a point of stating that the store has been in business for 20 years. Additionally, without sounding bigotted, English is not the first language of anyone who works there, so the broken English in the all caps posts makes sense. I make this point only to show that the posts most likely come from a store affiliate and is in no way meant to sound hateful. Also, please notice that they post a good review after someone posts a bad one and that all 3 users who posted in all caps have ZERO other reviews or posts on this site. These were most likely accounts that were set up in order to make them look like a legitimate, honest business - unfortunately they are not. I've also heard horrible horror stories about this place on a local wedding chat board - which I'm not going to mention because these people will undoubtedly infest that board too to try to build up there reputation - I would like to keep that board honest. My guess is that a post from these people will appear above this one most likely commenting on what I?ve said - which will of course prove my point.
01/15/2007Provided by Citysearch
I AM THE FIFTH BRIDE FROM MY LARGE FAMILY, WHO BOUGHT HER WEDDING GOWN FROM IBEX. THEY HAVE BEEN IN THE SAME LOCATION FOR 21 YEARS.
COMING FROM AN ITALIAN BACKGROUND WE LOVE A BET OF PRIVACY AND FAMILY ORIENTED ATMOSPHERE TO SHOP FOR OUR WEDDING GOWN.
SERVICE IS ABSOLUTELY SUPERB!
01/12/2007Provided by Citysearch
I HAD NEVER INTENDED TO SHOP FOR MY SPECIAL DAY GOWN FROM DOWNTOWN LA. SEVERAL MONTHS AGO I PARKED ON LOS ANGELES STREET IN FRONT OF IBEX TO GO TO CALIFORNIA MART. I WAS ABSOLUTELY SHOCKED TO SEE SUCH A MAGNIFICIENT GOWNS IN THEIR WINDOW. STILL I HESITATED TO GO IN. ON MY WAY BACK I PROMISED MYSELF NOT TO DO ANYTHING DRASTIC BUT I DID GO IN. I WAS GREETED BY A VERY WELL DRESSED GENTLEMAN AND ASKED TO LOOK THROUGH THEIR SELECTIONS IN THEIR BOOKS. THE CHOICE OF GOWNS IS ABSOLUTELY BREATHTAKING!!!
HAVING SHOPPED FOR OVER TWO MONTHS IN THE BEST SALONS IN NY AND LA. I COULD NOT BELIEVE THAT THEY ACTUALLY HAVE THE SAME GOWNS IN STOCK.
BOY WAS I WRONG? IN THE MATTER OF MINUTES WHATEVER I HAD MARKED WAS READY TO BE TRIED ON.
TALK ABOUT MANNERS AND PROFESSIONALISM. MAKE THE LONG STORY SHORT, I CAME BACK WITH MY MOM THE SAME AFTERNOON AND PLACED THE ORDER. THE GOWN AND MY BRIDESMAID GOWN ARRIVED 5 WEEKS EARLIER THAN PROMISED. COMING BACK FOR FITTING I WAS ASSIGNED TO THIS EUROPEAN OLDER SEAMSTRESS. LET ME TELL YOU, I HAVE LIVED WITH MY BODY OVER 26 YEARS BUT SHE UNDERSTOOD MY PROPOTIONS MUCH BETTER THAN I COULD EVER UNDERSTAND. I ABSOLUTELY GIVE THIS PLACE A 5 STAR RATING. AS A MATTER OF FACT YOU CAN SEE A GOLD BRIDAL AWARD HANGING UP FRONT AT IBEX!
11/10/2006Provided by Citysearch
These people are are taking me to small claims court. And I did a county record search- they have done this to 128 brides over the past 12 months alone!
I found a wedding dress that I liked at Ibex on 10/28/06. I wasn't
ready to purchase yet since my mom is coming to town in a few weeks
and I wanted her to see the dress. The clerk told me they were having
a sale that ended that same day. She said the dress was normally
$1400, but on sale for $950. She said that I could secure that price
with a $100 deposit. I reluctantly agreed. Once I got home, I looked
online and saw that many other customers had received the same sort of
high-pressure sales tactics from this store, including but not limited
to the claim that they were having a ""sale"" that was ending that same
day. On Monday, 10/30, I called the store back to ask if they were
having a sale. The clerk said yes. Further, after calls to other local
bridal salons, I found that no one was selling the dress for more than
$850. One shop owner said, ""I'm shocked"" that anyone would try to sell
the dress for that much. Had it not been for the material
misrepresentation that they were having a ""sale"" I never would have
left a deposit there in the first place. Now that I know I've been
lied to, all I want is my $100 deposit back.
As a follow up, I found out that they ORDERED the dress without my permission and intend to take me to court to for the full cost. PLEASE stay away from this place. The store itself is disgusting and dirty and looks nothing like what you picture a nice bridal boutique to be like.
Note: Citysearch does not allow the use of the abreviation of the word ""Susan"" on their site.
Also, do not be fooled by the ""One happy happy bride"" posting. These people always like to mention have they've been in business for 20 years- this is clearly someone affiliated with the store- note the broken english and the all caps and the ambiguous ""bride2006"" username.
10/07/2006Provided by Citysearch
At first, the staff is really helpful and they ""oooh"" and ""awww"" you when you try on the gowns, but when it's time for paper work and $$$, they turn on the hustle. Don't ever buy ANYTHING if they won't let you leave for a while and think it over. I found the perfect dress during this so called ""anniversary sale"", but the sales people were so pushy insisting we go with the payment plan and leave a deposit, that it was such a turn off. We actually decided to go for it and pay cash, but they refused to make a deal in regards to the ""shipping cost""and other fees. Good thing they did, too, because I found that same EXACT dress for SIX HUNDRED DOLLARS LESS! So here's my advice, they have a huge warehouse full of gowns, so go and find the one you love--- remember it's designer and style no. and even the face of the model in the book, and buy it from a small distributor- it's a little more work but you'll save big $$$ and won't be bullied into a bad sales push. Just think about the extra money you save: it could go toward more guests or a more lavish honeymoon =)
10/05/2006Provided by Citysearch
After looking at MANY bridal shops in Southern California, my daughter and I had given up hope of finding anything resembling the beautiful gowns we saw in the bridal magazines. Even though my daughter didn't have an appointment, and the store was supposed to close in 15 minutes, they encouraged us to browse through their books and select our top 5 picks to try on. (If those gowns hadn't worked out, she would have then picked out her next 5 choices to try on.) We found the most amazing gown that I have ever seen, with incredibly delicate embroidery and beautiful Swarovski crystals. The staff was extremely helpful and patient, and very knowlegeable. They helped us pick out a complimentary tiara and veil. They only required a deposit to order the gown rather than paying full price up front. We ordered the dress in March, and it was supposed to be in by August 1, but it actually came in 3 weeks early! My daughter's wedding was last weekend, and everyone was amazed by her stunning gown! I would DEFINATELY recommend this shop, not only for the wonderul selection (over 2000 gowns), but also for the wonderful staff.
08/07/2006Provided by Citysearch
After an exhausting search for my wedding Gown for two months finaly my dream came through at IBEX. Don't drive around the town. Go straight to the store with most top designer selections and lowest prices. I am very happy!!!
Just send me a note after your experience with this wonderful salon IBEX.
Make your appointment during the week rather than the week end. you will get much better service.
06/16/2006Provided by Citysearch
I picked up gown from IBEX 2 weeks ago.I just love my gown.The service was just right, everything on time and efficient.
I invited the consultant to my wedding. She is wonderfull!!!!!!!!!!!!!!!!!!!!!!!!
05/11/2006Provided by Citysearch
IT IS OUTRAGEOUS HOW SNOBY SOME BRIDES CAN GET. AFTER MY FAMILY, I AM THE SECOND GENERATION BRIDE, WHO HAS BEEN SHOPPING AT IBEX FOR A WEDDING GOWN. FOR THE PAST 20 YEARS, NO MATTER WHO ASKED FOR A REFERENCE ME AND MY FAMILY HAVE HIGHLY RECOMMENDED THIS SALON. THEY DO ASK THE BRIDE TO START WITH 5 GOWNS, BUT ONCE YOU START TRYING ON , THEY PULL OUT EXTRA ONES AND THEY KNOW WHAT TO SHOW. YOU ENTER THIS SALON AND YOU SEE COPIES OF BRIDAL GOLD AWARDS AND NEWSPAPER EDITORIALS ALL OVER.
COMMON NOW! CAN WE BE MORE RESPONSIBLE WHEN WE SEND OUR COMMENTS.
02/26/2006Provided by Citysearch
I looked for a gown for 4 months and went to MANY different stores. This was BY FAR the worst experience I had. The staff was snotty, unaccomodating and generally uninterested in providing good service. They only allowed 60 minutes per appt. in which you were only ALLOWED to try on 5 GOWNS!!! (A fact they DID NOT mention to me when I set the appt.) There was no place to sit and look through a book to pick out gown. (Although, looking at a book instead of at the gowns on hangers was a clever idea.) I tried on 1 gown and practically RAN out of the store becuse the staff made it a horrible experince. I would never SET FOOT in IBEX again. I'd go to my wedding NAKED first!!!!!
More Business Info
- BBB Rating
- Regular Hours
Mon - Fri: Sat: Sun Closed
- Maggie Sottero, allure, allure bridal, casablanca, casablanca bridal, maggie sottero
- Fashion District, Central LA, Downtown Los Angeles
- Bridal Shops, Formal Wear Rental & Sales, Tuxedos, Women's Clothing
- Other Information
Data provided by one or more of the following: DexYP, Data Axle, Yext.