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SUPERSTEW
SUPERSTEW

06/15/2011

Provided by Citysearch
RUDE & PUSHY

Hi, Thanks for reading my review.

I visited the store a few months ago and I was hoping they had the gown I was looking for which was an Enzoani gown. Unfortunately you have to go through books and books until you find your gown. I could not find the gown I was looking for so I picked 5 other gowns that looked nice. The girl that was helping me took me to a dingy little dressing room that smelled musty.

I had to undress and she pulled the dresses on. I think the reason why she did that was so I would not know the designer or the model number. She did not give me any privacy what so ever. I liked one of the dresses and I asked who the designer was. She told me that the name is given to me after purchase. I also asked her for a picture of the dress and she said one could be mailed after purchase. She was very pushy, she insisted I get the dress today because they were having a special sale. Her manager, an older man also insisted I buy the dress right away before the sale is over.

I asked them about the Enzoani gown that I was looking for and they said they could order it for $1900. The price was $100 less then the store by my house. They kept trying to convince me and I said okay so they filled out a form for me to sign. On the form was a $199 shipping charge. I asked them why are you charging me for shipping? I don't need the dress until October. I had such an uneasy feeling that I told them to just forget the whole thing.

I ended up ordering the dress at my local bridal store, the dress ended up being cheaper and they included a free bustle and a free press. The customer service was also exceptional and I felt at home every time I came in.

I'm very happy I did not purchase my dress at Ibex that day. I don't even know if thier gowns are actually designer gowns. They might be replicas. I had a friend purchase a gown there and she felt like she was ripped off.

Cons:
Shipping Fees
Pushy salesperson
Dirty Store
Terrible Customer Service
Felt cheated
Parking fees in Downtown La
You have to deal with traffic
Model and Make of the dress is not given

**They also charge you money for everytime you go and try on your dress** Even though you have already purchased it. Can you believe it?

No way Jose!!! Ibex, You need to learn to respect your brides or you might be losing lots of business very soon.

lilihun
lilihun

04/06/2011

Provided by Citysearch
I AM AN IBEX BRIDE!

I just picked up my dress from IBEX, pressed fixed and completely ready to wear and it only makes me that much more excited about my wedding. I also bought all my accessories from there and I am astonished by their quality in customer service . The bridal experts were amazing and so friendly. They helped me pick out the perfect dress and then some! It really was a miracle to get a couture gown like mine for such a great price. I have honestly looked around for my ideal gown at other bridal shops and either the prices of the gowns I liked were sky high or they were not authentic. I must admit I was a bit iffy about IBEX as well and I was hesitant to believe the sign they have up that says ""Absolutely No Imitations"" but here i am today with my designer gown in front of me and a certificate of authenticity attached. I really did have a wonderful experience at IBEX and I don't understand how anyone could ever say anything bad about this place. I recommend this place to anyone who is getting married. Like the rating says, ""DONT WALK, RUN!!!!""

AnyaBnanya
AnyaBnanya

04/06/2011

Provided by Citysearch
Just left IBEX

I just left IBEX .. I have placed an order for my dream gown and will be back on sat. with my bridesmaids to take advantage of my bridesmaid discount. The man who gives pricing was so understanding of my budgeting situation And gave me a really flexible payment plan. to be able to wear such a gorgeous gown for the most important day of my life is like a fairytale. i didnt want to take my gown off and the woman who was helping me made me feel so at home that I didn't want to leave. I thought I would be a bridezilla when i was planning for my wedding but they made the experience so comfortable that it warmed my heart. Everything was so perfect. Everyone at the store was all smiles and I am thrilled with my dealings with IBEX. If you want to deal with a group of amazing bridal experts that will help you look fab on your weddingggg thenn you should come on over to IBEX

LexisMami
LexisMami

04/01/2011

Provided by Citysearch
BE AWARE

I visited a couple of salons on my search for my gown and IBEX by far was the WORST. Everything they say is true, they tell you today is the last day of their sale and you must pay a deposit to secure the price. They rip tags out of the dresses. I went a few weeks ago and brought two pictures of dresses I wanted. One by Enzoani and one by Maggie Sottero. They had me look through so many binders and I could not find the dresses I wanted. I tried a couple of different ones, I found one that I really liked. I asked them who made the dress and the lady Marion said it was CBS. I asked her that I had never heard of them. She said, they are a top designer.

Anyways I was suckered in and I payed a $200.00 deposit to secure the price of the CBS dress or the Maggie dress. I told them I was not sure if I wanted that dress and I asked if they could order me the Maggie Sottero dress if I changed my mind, but I would come in next week to decide.

When I got home I did some research and read terrible reviews of Ibex and I could not find CBS anywhere. I was very worried and emailed them and I asked them who CBS was. They never replied. I came in the following week and told them my concern. Marion said they are a top designer but they are not online yet because the dress is a new design. That sounded very, very fishy to me. I told them I did not feel comfortable buying a dress by a designer who is not recognized. I told them if I can order an Enzonai gown and they said, Absolutely NOT because it was too late. I was not able to get my deposit back so I left that place feeling really bad.

I called them the next day and told them I do not want to order any dresses from them. The girl at the desk told me there are no refunds or exchanges. That's fine I guess I will lose my deposit. A few days later I got a call saying they are going to send me to collections if I don't pay by April 3rd. What??? Are you serious. You need a 50% deposit to order a dress according to thier terms and conditions. They hadn't even placed the order yet.

Horrible, Horrible place. I'm do worried they are going to send me to collections. I have all this added stress for no reason.

I was able to order my Enzonai dress from Pebbles Bridal who is a fantastic company.

I usually don't reveiw shops, only restaurants and hotels on tripadvisor but the experience was so horrible I wanted to share. Thanks

AnetaK
AnetaK

03/21/2011

Provided by Citysearch
BE AWARE, READ ABOUT IBEX

I had a worst experience as a bride at IBEX bridal in downtown. The customer service was poor, I was lied about the price of the gown and they gave me the price of the veil 4X more than in different bridal store! I put a small deposit for my gown and veil and after signing an invoice with very little tiny letters I found out that I am not able to cancel my dress or veil and I need to fully pay for it. I am not getting married anymore and went to the store to explain my heart-breaking circumstances and was told I will not receive my money back and need to pay for the gown regardless. With tears in my eyes I screamed and they called a security on me!!! Now, my dress supposed to be made and delivered for July and it is not even in production yet but the owner already made a collection claim and wants to take me to court. None of us is in the possession of the dress. My question is how can you sue someone for sth you don't own? I will not mention his insensitive behavior towards my personal loss....Please DO NOT BUY anything from this store. It supposed to be your most memorable moment and it is a total grief.

alanaantolak
alanaantolak

10/26/2010

Provided by Citysearch
very pleased

I was VERY pleased with my experience at IBEX... This is the first place I went and I ended up buying the 3rd dress I tried on... I loved flipping through the books they had of all of their dresses, I thought that made my decision so much easier to quickly be able to pick a few dresses I wanted to try on.

After trying on two dresses, they asked me again what price range I was looking for, and since the two I had already tried on were a bit more then I intended to pay, I asked Nara, the sales associate, which dress she thought would look good on me. She thumbed through the dresses, and brought me one that she thought would look amazing on me...as I slipped it on, it fit like a glove!!!

Because of her enjoyment for what she does, and her experience, she knew just what to suggest, and I am so glad I took her suggestion. It was like she knew my style before I even did, just by looking at me.

My sister (my Maid of Honor), who knows me better then anyone, agreed, that without us even knowing it, this was the most amazing dress for me...

Thank you for your non-pushy, supportive, encouraging service. Bravo, I am so pleased!

SammyJones77
SammyJones77

09/15/2010

Provided by Citysearch
Found a Perfect Dress

I recently went to Ibex without knowing exactly the style I wanted for my wedding dress. I ended up finding the perfect dress at a great price. I am a plus size bride and thought I was going to have a lot of trouble finding a dress which would flatter my shape, but I was wrong. I went to a few other places which were not helpful and only had smaller sizes in stock. The sales people were so helpful and friendly and they really understood my frustration. At first they only let me choose 5 dresses from the catalogs, but once I started trying on the dresses they pulled more for me. My experience was great and I left so happy knowing I found my dream dress!

Jenny Smith
Jenny Smith

09/15/2010

Provided by Citysearch
Ibex is my favorite salon.

Ibex is my favorite salon. My sales consultant was very informed, and recommended a gown that was absolutely to die for. This place carries so many brands. You can practically get a first hand education for what is out there. My gown arrived a month before the due date. I am very happy with the way my dress was altered as well. Please do not be fooled with fancy locations. If you don't mind driving to Downtown, I think it is the best place to shop for a wedding gown.

Carol Shreves
Carol Shreves

09/15/2010

Provided by Citysearch
I love this store!!!

I have been a wedding planner for over 15 years. Seen them all and dealt with almost every salon in Los Angeles and New York. Since I am now moving to Europe with my handsome honey, thought I should give out my best hidden secret to all of you searching for a perfect dress.
They offer all the top brand name high quality wedding gowns at very reasonable prices. All my brides were happy with their customer service and alteration department. Being in bridal business, I have had my share of bad reviews as well. Perhaps few are honest reviews, but mostly it has to do with cancelled wedding and requesting the impossible “ Need my money back, if not, I will write bad reviews”.
My consulting business flourished tremendously once I discovered this wonderful salon. Yes it is Downtown, but it is a great place to visit. There is no fancy footwork and they get right into the business. They do not stop until you are absolutely satisfied. Although I rather see more consultants working on Saturdays since my brides have complained about waiting time, and also it would have been better if the store was open on Sundays as well.
Thank you Ibex for being there for all my brides that I referred to you.
Much luck and Business!!!

NJohn
NJohn

09/15/2010

Provided by Citysearch
I had a great experience with ibex.

Ibex came through for me all the way. I purchased my gown, 10 maids', my mom's dresses, and 12 tuxedo rentals. I absolutely enjoyed every moment of dealing with them. Their prices are fair and the quality is top of the line. The staff is very caring and professional. The master seamstress did a fantastic job on my gown. I highly recommend this store to all the brides!!!

RuthSim
RuthSim

11/27/2009

Provided by Citysearch
Lovely store, everyone very helpful!

I flew from Arizona to Los Angeles looking for bridal gown, checked out several bridal salons in LA. I was hesitant to go to Downtown, didn't think will find any designer gowns.
BOY WAS I WRONG!!! Ibex carries all brands. What a selection! I did not have to go anywhere else. I ordered my gown, accessories, bridesmaids, my mom's and maid of honor gowns. I loved working with Nara, my sales consultant. My gown has already arrived and being altered.
Save yourself lots of time and aslo save few hundreds.
CHECK THEM OUT!

Privsand
Privsand

09/15/2009

Provided by Citysearch
Thanks God I Had A Very Good Experience With IBEX!

Yes, Ibex came through, I loved the whole experience.
Before I started looking for my gown I checked few of the bridal salons' websites. Then I looked at their reviews. Yes I very nervous. Finally my aunt recommended that I should visit IBEX. I went down with my maid of honor. We were both so impressed with their collection that decided to do the order the same day.
The sales lady was excellent, helped me in every way possible with all the details.
Now I am in my honeymoon and still remember how great I looked at the wedding night.

Sandy58
Sandy58

07/15/2009

Provided by Citysearch
Great customer service!!!!

I was so horrified to see the poor reviews of IBEX. I want to tell you about my experience with them.
I was an excited Bride-to-be when I went in to the downtown store, where I was expertly assisted by Narra. She guided my in all ways in choosing a gown that perfectly complimented my somewhat imperfect proportions, and I placed my order with confidence.
Nara called me when my dress came in, and I went in to collect it, exactly as promised. I was extatic! It was everything I had imagined, and more.
My wedding day dawned on June 14th, 2009, and I felt like a princess!!! Thank you to Narra and IBEX.
I recommended the shop to my friend, who alerted me to the negative reviews, and I felt I needed to make my experience public, so that people will know that my experience was really terrific!

Bee
Bee

07/15/2009

Provided by Citysearch
Highly recommend!

I went to IBEX 4 months ago to shop for my wedding gown. I was very nervous because I had read few disturbing reviews about them. My friend, who is a newlywed, recommended strongly for me to visit this salon. I had shopped around before, the selection & prices are absolutely great. I love my gown and the seamstress did a good job for alterations. I asked the manager about the different reviews they have on this website, he responded that business is very competitive & unfortunately there are few unethical retailers out there who would try to take advantage of these web sites & try to prevent the competition from getting more business.
All and all I loved the whole experience at IBEX. I guarantee not only you will save money; you would get the best professional advice.

hermarie
hermarie

02/14/2009

Provided by Citysearch
Shopping at Ibex was a great experience!

I loved the service, prices and the merchandise!
The sales lady was very nice and helpful. They gave me additional discounts for my bridesmaids dresses. All the dresses were ordered and all of them arrived much earlier than promised.
I would recommend Ibex to all my friends!

Silvialo
Silvialo

02/12/2009

Provided by Citysearch
You'll Love It!!!

I had only two months left to my wedding and I could not find a gown that I would really love. I checked out some stores, but they did not carry any quality dresses. I searched for designer gowns in Los Angeles in the internet and saw all these reviews. I ignored all what people wrote about Ibex since I did not have much time left and that was my luck!!! I bought my dream gown from Ibex! I am so happy with the service and the prices!
Thank You Ibex!

yolandaty
yolandaty

02/05/2009

Provided by Citysearch
Th best place to shop for wedding gowns!

I ordered my gown from Ibex a week ago. I did love the service, the salesperson I worked with was very helpful and she did make me feel like a very special customer. I'll give them four stars instead of five just because they do not have a parking.
The store is beautiful, has a huge selection of wedding gowns and the prices are just great!

Lana09
Lana09

02/03/2009

Provided by Citysearch
IBEX is great!!!

I have just returned from my honeymoon. I must let everyone know getting my gown from IBEX was just a great experience altogether. I could not help noticing all the nonsence voiced by previous bride. The salon looks clean and very well lighted. The help is very attentive and I recommend this place to everyone. I say this with all honesty for a picky person as I am it must mean a lot.

Diandee
Diandee

02/03/2009

Provided by Citysearch
One Fantastic Experience!

Drive down to Downtown, LA and save a fortune! You can not imagine the variety. Talk about designer brands and coture collections. When you walk in it is rather overwhelming but with the way they approach you and discuss everything in detail you will calm down. Do yourself a favor and don't be fooled by fancy locations at the other end of the town.

pinkvick
pinkvick

01/21/2009

Provided by Citysearch
Worse Experience Ever

Please avoid this place!!!!!! The owner is rude, a liar, and a con. They lie about having designer dresses, they lie about not being able to provide you with a picture of your gown, their dresses are over priced, the service is terrible, the store is dirty, the fitting rooms are dirty. They told me there was no picture of my gown since is was a 2008 design. LIES!!!!!!!!!!! I did some research and found it on line. It was actually a 2006 design. The gown was $500 over priced. Don't get your dress altered here either. They will try to screw you on that as well. The old balding man will treat you like dirt. As a bride shopping for a bridal gown should be an unforgettable, joyous experience. It WILL be unforgettable but because of the terrible experience you are going to have if you choose IBEX.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Brands
Maggie Sottero, allure, allure bridal, casablanca, casablanca bridal, maggie sottero
Neighborhoods
Fashion District, Central LA, Downtown Los Angeles
Categories
Bridal Shops, Formal Wear Rental & Sales, Tuxedos, Women's Clothing
Other Information

Parking: Street

Data provided by one or more of the following: DexYP, Data Axle, Yext.