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02/29/2012Provided by Citysearch
I live out of state and my mother is getting on and can not longer keep up with cleaning her home. Mission Maids do a great job, make her feel comfortable and I can vary the cleanings based on what she needs. Plus they can bill my credit card and they always send me an invoice after each trip. I also like the fact that she gets the same people each trip and they speak good English.
02/16/2012Provided by Citysearch
We live far out in Malibu, we have trouble finding a service that was willing to drive out to our home. Mission Maids covered our area and actually have several customers in our neighborhood. They were on time, fast and efficient. I like the fact that we get the same crew each time and we can vary what we want on each visit. The service is consistently excellent.
02/13/2012Provided by Citysearch
I sent an email and got a call back within 5 minutes requesting service the same day. They were out in a few hours and were able to call me when they were on their way to give me an exact arrival time which was really helpful since I was running a bunch of errands on my day off. They did a great job and actually completed the cleaning in less time than was estimated so it cost less than the initial quote.
We had our home remodeled, the contractor did do a light clean, but there was dust everywhere. We hired Mission Maids based on a friend's recommendation. They were very thorough and got in all the nooks and crannies, inside all the cabinets, baseboards, window tracks, moldings etc. We wanted it done in one day since we were moving back in the following day, they were able to send a crew of 5 first thing on they day we needed and finished with plenty of time to spare. Thanks!
I had Mission Maids come in and do a very thorough cleaning before I had my in-laws in town for the weekend. I was impressed with how well they did in just a couple hours and I definitely got good-wife-points from my mother-in-law! Very hard to do! I loved that Mission Maids showed up on time and only took a couple hours to get my WHOLE house spic and span! And they even got the stain out of the carpet near the door due to muddy boots. This is one of the few times I've hired a cleaning service, but next time I think I'll skip the stress and just call mission!
02/08/2012Provided by Citysearch
I have used them off and on for a number of years. I can call the day before and they can get me in the next day. I like the fact that they are able to call me when they are on there way to give me an exact start time. It allows me to go to work, pop back to let them in and go back to work. That way I can have my weekends free. They provide all their own cleaning products and they always do a thorough job. Recommended.
02/07/2012Provided by Citysearch
I needed an appointment on Sunday morning, we were having a superbowl party and our other cleaning service flaked cancelling their appointment at the last minute on Sat afternoon. I called around and Mission Maids was the only company willing to come out and clean. They arrived on time with all their gear and got straight to work. The maids did a great job, our home hasn't looked better in years. They also came back on Monday morning to clean after the party. We have now switched companies and will be using them for our bi weekly service.
02/06/2012Provided by Citysearch
Called for same day service, they were the only company that could have a crew come out that afternoon. Also there rates with the introductory discount were less than the other places I called. They were on time and did a great job. I have already recommended them to a friend and I heard that they did a great for her too.
02/02/2012Provided by Citysearch
I called Mission Maids to have them clean my house. They did a great job cleaning every room in my house and it looked spotless! I've used Mission Maids a few times now and every time they clean my house, I've always been happy with the outcome. I would recommend Mission Maids to anyone looking for housecleaning!
12/30/2011Provided by YP.com
very good service. what i liked most is that they provide Certified Housekeepers. safe unlike the ones i used to hire in the past.
06/28/2011Provided by Citysearch
We used a Groupon to bring Mission Maids to our home. The first thing the two women did when they arrived was to tell me they were starting work at 9:15 and they had 2 hours. This was before seeing the house or discussing the work. I knew they would be clock watchers.
I told them I wanted to have the bathrooms cleaned, the kitchen cleaned and if they had more time to mop the floors. I have 4 bathrooms. They immediately said they didn't think they could finish the bathrooms in that time. they barely did.
2 hours...2 people and they managed to clean 2 bathrooms. We've had house cleaners before and 1 person usually can manage 4 bathrooms in 1 hour.
Halfway through the job I asked them about the products they were using. I noticed a lysol spray can. We only ordered the Groupon because we wanted GREEN PRODUCTS ONLY. NO chemicals. We do not use these other products in our house. The women showed me the Lysol, Comet, Windex that they were using. NOT GREEN. I almost threw them out but figured they might as well finish.
I sent an email to complain to them but received no response. I normally don't like to issue public complaints because my goal is not to hurt a business. Any experience can be bad one time, but when they don't respond it shows they don't care what people thing. No effort to try and maintain any level of customer service.
06/15/2011Provided by Citysearch
Made reservation for Tuesday, waited in, they didnt arrive. Said they would come the next day (which they did, so, ok 1 star)
They just left, and they DID NOT CLEAN my living room and main bathroom. Its not like my house is huge and they had too much to do - they didnt even make an effort.
05/27/2011Provided by Citysearch
Used a Groupon to try out Mission Maids. I knew it wasn't a good sign when I left a voice message and never got a return call. Tried again a few days later. The two woman were early - 2 hours!!! It was fine, as I was straightened things up getting ready for them. Both woman spent a full hour in the master bedroom - which was odd I had cleaned it throughly last week. They vacuumed, (the only room they did). Then they came down stairs and one cleaned our tiny galley kitchen while the other dusted the living room ( did a good job on the big screen tv) At two hours they informed me the time was up and did I want them to continue for additional $. They hadn't swept or mopped the kitchen nor vacuumed the living/dining combo, nor did they even touched the second bedroom or bathroom. I decided I could do a better job and told them to just leave. Did give them a tip. Wouldn't have them back. Slow and on a mission to charge more money!!! Gave them a two star as the one woman did an ok job in the kitchen. I don't think the owner realizes that Groupon is to try out a business, so you can continue using them if they do a great job. They are a rip off!!!!
04/17/2011Provided by Citysearch
This was the WORST experience I have ever had with a company. Purchased a Groupon for Mission Maids. When I called to made an appt, the owner answered the phone. The appt. we agreed upon was for them to be at my home from 1:00 - 2:30 on 4/14. I informed the owner I needed them to be done no later than 2:30 so I could pick up my son from school. When they didn't show I called. The owner told me 1:00 - 2:30 was the 'arrival window' not the 'working window.' I reminded him I had been very specific about my time constraints and that he had understood and assured me at the time that it was fine. The Groupon offered 2 maids for 2 hours, but due to my situation he offered me 3 maids for one and a half hours. I told him I would never have made the appt. had I known about the 'arrival window.' I would have made it for another day. He was rude, nasty and belligerent. When I asked for his name he refused to give it to me, what a coward! He informed me, using very colorful language, that he would not reschedule the appt., and would not give back my money. I had to file a formal complaint with Groupon to get a refund. I also filed complaints with the Better Business Bureau, and a handful of government agencies that regulate businesses and consumer fraud. If I hadn't had Groupon behind me I would never have gotten any money back, I'd have had to sue him in Small Claims Court.
04/15/2011Provided by Citysearch
I can't believe this place is being rated as Best of City Search! This must be indeed old as there is no decent review that I see recently for this ""cleaning service"".
I surely understand that cleaning is not easy job to do and most likely these maids are getting minimal wages but OMG! These maids are barely understand any English and have so nasty attitudes like you asking them to do anything extra but a simply dusting, vacuum cleaning and wiping down. They only finished half of the work, barely touch bathrooms and didn’t even dust or clean windows whatsoever.
Very disappointing cleaning experience. Don’t waste your money on this “service”!
02/27/2011Provided by Citysearch
I’d have to agree with other reviewers, the good reviews must have been done by the company staff, not the actual customers.
This company’s incompetent staff RUINED my new stainless steel appliances by scrubbing them with the metal sponges! Now they deny any wrongdoing and claiming that it was there before the maids came.
THINK twice if not more before calling this company! My strong advice, STAY AWAY from them as far as possible! Please read all review below.
As the other reviewer, I had Groupon for 2 hrs. As soon as the maids came they told me that it will take more than 2 hours and I will need to pay for at least 2 additional hours. I agreed expecting that after 4 hours my house will be spotless. They started cleaning. From the first glance their work appeared to be OK but it was only the appearance.
It took them over 3 (!) hours to clean 2 bedrooms (one of them with only the bed and dresser, no other furniture) and 2 bathrooms and they still they didn’t do a good job. The bathroom window was not cleaned from the inside, thick dust was covering the space under the window. This is just one of the examples; more places they were supposed to clean were not even touched.
At the end, because of the slow work pace the maids ran out of time. Having the next appointment time quickly approaching, they had no adequate amount of time left for cleaning the kitchen. I wish they would rather mention it to me but instead they still decided to clean it to collect the remaining 36 dollars!
So, to quickly make the kitchen appear to look clean they used metal scrubbing pads/sponges to clean all stainless steel appliances – sink, stainless steel range top, refrigerator, and microwave/oven combination. Who in a normal state of mind would do something like this!? I was so wrong in thinking that if I call the legit, insured and bonded professional cleaning company the maids would be trained in what materials and cleaning solutions to use on different surfaces. I could not even imagine that I had to babysit them to make sure they know what they are doing! After all, they are the professionals, not me. I even gave those maids the tips!
I noticed the damage that same day and called the Mission Maids the next morning, in less than 24 hrs. Talked to somebody named Peter who I presume is the company owner (who else would be so rude). He didn’t even let me say a word. He said take the pictures and send them to us. Two days later they sent the company representative who was for a change nice, understanding and agreed that based on the pattern of the scratches the damage is due to the improper cleaning. He promised that the company will try to repair it and if it doesn’t work they will replace the stainless steel parts. Sounds good, right but guess what? After not hearing from them for 3 days I called Mission Maids and talked to Peter again. Besides that he was extremely rude he said they don’t believe that these scratches were done by their maids and accused us of lying. End of story. Whatever we were promised won’t be happening.
Now, THINK twice if not more before calling this company! Trust me - you don’t want to end up in the same situation as us where you work hard for years saving money for new appliances and then someone incompetent ruins them within a few hours. Now all appliances surfaces are visibly scratched and they looked worn, not new. My strong advice, STAY AWAY from this company as far as possible!
P.S. Too bad I paid them the additional $144 (on the top of Groupon) with a check not credit card, which they don’t accept, probably, being afraid that dissatisfied customers would dispute the charge. Next step for me is the Better Business Bureau and may be even Small Court.
P.P.S. Too bad that I have to give them one star as they don't deserve it.
02/05/2011Provided by Citysearch
I too was a Groupon coupon user. My experience while very dissappointing was expected. They send people who do not understand you are no work ethic. I cleaned houses to pay for my college education and I took pride in the work I did. I only requested them to do such things as dusting, washing out trash cans and wiping down the pantry. If done it was ioly half and the other things were not even done. It is like stealing your money! They sent people that did not even speak english. I printed out their cleaning check list in hopes that it would explain my needs best and they could not even read it. I could not even imagine trusting these people to sanitize your bathrooms. Thanks for nothing!
01/20/2011Provided by Citysearch
The previous good reviews had to be done by the staff. I have had other maid services and after getting the Groupon Deal I decided to give Mission a try. I was very disappointed, they did a horrible job. They swept and did not mop the floors, left the floors dirty. They did not dust or clean the window sills and left the showers spotted with lime build up.
This was the most disappointing cleaning experience ever. Don't waste you hard earned money on this company.
10/12/2010Provided by Citysearch
the thing I appreciate most about Mission service is her professionalism Although Elsa sends the same wonderful cleaner everytime, I know she has a cleaning staff and, I know I can always expect my house cleaned on any specific day or time i want
12/01/2009Provided by Citysearch
I called around and Mission Maids were one of the cheaper companies. I also liked the fact that I get the same crew each month and I can pick and choose what they do so I can keep the cost down since they charge by the hour. The maids are reliable and friendly and work hard. I have recommended to a few friends who have had similar experiences.
More Business Info
- Regular Hours
Mission Maids has 3 appointments a day, 7 days a week. Housekeepers will arrive between: 9:00am - 10:00am. 10:00am - 12:30pm. 1:00pm -3:30pm
- Extra Phones
Primary Phone: 310-355-0344
- Payment method
- Central LA, Hollywood Hills West
- House Cleaning, Cleaning Contractors, Industrial Cleaning, Janitorial Service, Window Cleaning