The UPS Store

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CLOSED NOW - Opens at 8:30am

Terrible passport photo service. I need to renew my passport. I went to The UPS Store because it was convenient. After waiting in line, an employee took my photo. I'm tall, she's considerably shorter. She only took 2 photos and tossed one as too smiley. The other looked okay, not great, on the tiny camera screen. (I'm not photogenic.) After a long wait, I was given my photos and headed home.
The photos were bad - shooting upward from close range distorted my face. I look like I have a headache (I didn't at that time). Poor light. And my head was obviously larger than the 1" to 1 3/8" size limits clearly shown on the photo holder. I measured it at 1 5/8", a full quarter inch too big. It was even worse than my driver's license photo.
I went back to The UPS Store, waited through a long line, and requested a refund or redo. NO REFUNDS. An employee insisted the photos were fine and the right size. She couldn't read a ruler correctly! Another employee finally intervened and agreed the size was wrong. No reshoot to correct the distortion, just a long wait for the same terrible photos the correct size.
Not wanting to cringe at my passport photo every time I look at it, I went to Walgreens. The employee at the photo counter took several shots of me, selected one that looked decent, and sized it correctly. I paid a couple dollars more than at The UPS Store, but got a much better photo in a lot less time.