Premier Pediatrics

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EVERY TIME I CALL THE PHONE RINGS FOR 3 MINS AND THEN NO ONE ANSWERS AND IT HANGS UP. IT IS IMPOSSIBLE TO GET AN APPOINTMENT SCHEDULE BUT MORE TO JUST GET ANYONE TO ANSWER. I WILL NOT BE BRINGING MY CHILD BACK HERE EVER AGAIN

I'm giving this place two stars because the care truly is above average. However, that's only if you have an extra 30-90 minutes to sit and waste waiting for the doctor to see you.



My husband and I attempted to take our son in today for some sinus trouble and a possible ear infection, but after waiting for over an hour for the doctor to see us and then being told that it would be at least another 30 minutes beyond that until the doctor would be with us, we have decided to find a new pediatrician. The very least they could have done if they knew they were that far behind schedule was call and let us know, so that my husband didn't burn more than an hour of a very busy work day waiting to meet the pediatrician, all for nothing. The only explanation that we were given was that they were very busy today and when I asked if the whole office routinely runs like that or if it was just our particular doctor, we were told, "That doctor is always going to take his time with his patients." This is ridiculous and unacceptable. It is no excuse for putting your patients more than an hour and a half behind their own schedule for the day with a sick child who hasn't had any lunch.



It's really a shame. This office came highly recommended to us, and seems to have an excellent reputation around this area. However, I don't know many people who have time to sit and burn an afternoon waiting hours for the doctor to attend to them.



******UPDATE********



I found another doctor for my son to see tomorrow, but I had to go to the original pedi's office to pick up a shot record for the new pedi. When I got there, the girls in the front office were extremely apologetic and accommodating, and asked if there was anything they could do to make it right. They asked if they could schedule me with a different doctor this afternoon if I would be willing to give them one last shot. I did, and we now know that my poor little guy has an ear infection and he will be on an antibiotic for the next ten days to clear it up, with a follow up appt in two weeks. I have scheduled the follow up and his 15 month well baby visit with the doctor that I saw today, who seems very pleasant, is punctual (!), and seems to also be very knowledgable in her field. So we shall see over the next few months how it works out. But the girls who work in the front office of Premier Pediatrics really saved my opinion of this business, as a whole, with their professional attitude and willingness to go above and beyond to keep this doctor/patient relationship from ending on a bitter note.

My special needs son used to see Dr. Waldrop until she moved. We now see Genie Bartlett. My son LOVED Dr. Waldrop!! She was really awesome! So when she moved and i got the letter in the mail that she would not be our pediatrician anymore, i was very sad and a little nervous. However, our first visit to the clinic after Dr Waldrop left eased my mind. Genie had really done her homework. She knew all about my son's therapy and even asked some of the same specific questions Dr. Waldrop would ask that directly related to my son. She was very nice and was a real pleasure to visit with. So what i thought was going to be a traumatic transition really was a smooth one. Most of all, my favorite part about Premier is when you call, you talk to A REAL LIVE PERSON!! You don't have to leave a message and wonder if anyone has checked it. You speak to a live human being who decides if you need to be transferred to a nurse right then, or if you can wait to have the nurse call you back, which usually happens fairly quickly. WE LOVE PREMIER! I would recommend them to ANYONE over the Diagnostic Clinic pediatricians any day. We have been to both places and i must say the Premier totally kicks DCOL's booty hands down.

my daughter and son see Mydna Waldrop..i recommend her greatly..shes old fashioned in her teaching. and my kids just adore her. ive never seen my kids get so close to someone in one visit.