Louis Krupnick, EDD

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We got a great counselor for one of my kids, but then the billing folks were unorganized, don't answer their phones, and are difficult to work with. Not only did the billing folks not answer their phones, they were also rude and believed their phone system to be infallible. I told my 18+ kid I would pay for ALL charges on their counseling then the billing office said the kid was trying to avoid the bill. Asked after every appointment, what do we owe? The response was insurance was covering it all. Kid completed counseling, got over the 'hump' and was feeling better. Months down the line hit a rough spot and wanted to go back. Left message after message trying to schedule an appointment with the trusted counselor, and after a few weeks, they finally got a bill out and accused us of avoiding payment! I told them I was happy to pay, but the billing people (seemed like an outside agency but actually managed /owned by Krupnik) accused us of avoiding payment. I tried to work out a reasonable solution with them and they were unbending. So, I paid them all that they wanted, which is what I offered in the first place. They blame their disorganization on patients, accused me of lying that I had tried to reach them to pay the bill, and withheld treatment for weeks while we tried to communicate with them, all over a couple hundred dollars we were willing to pay - the billing folks just had to BE RIGHT and would not admit to errors with their phone system. Great doctors fronted by bad business practices are useless. They need to do serious work on their "system" and customer service. The billing company, which is actually owned by them, is a front to create separation and deflect anger at the inept billing system away from the counseling practice.