Columbine Appliance & Fireplaces

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My dryer stopped working and displayed a code on the readout. I googles the code and found the board was needing replacement. I called and told them to bring a new board to repair. Tech showed up without board and said he couldn't fix it without the board. Really? He then charged me $100.00 for his trip out. He did say however he would come back in a week with a board and fix it for another $4 Hundred something dollars. He was polite as he took my money. Never again.

I will never, ever use a different appliance repair company. I have known the owners, Jeff and Doug Salmen, for years and absolutely know that they demand only the best customer service and honest, fast appliance repair for their customers. They have been around since late 50's, I would recommend them to anyone looking for appliance repair.

The repair services that I received were as expected; my dryer and refrigerator are now working properly. The problems that I experienced were in regards to the tech that performed the fridge repair on a Saturday. I was the first service call of the day, but the entire time he acted as though he was hours behind schedule. When he entered my home he immediately went for the kitchen without hesitation. The problem is that we have VERY light colored carpet and do not allow shoes beyond the door. I had to call after him to remove his shoes. To make matters worse, I had another tech that had come in to do the diagnostic on the appliance; the part was ordered at that time. So, I had seen the care that the other tech used to remove and reassemble the plastic pieces of the fridge. This tech manhandled almost every piece and at one point was using a screwdriver to pry at a cover piece that had a visible hand release. I stopped him again at this point to correct his error. To make matters even worse this gentleman paid very little attention to detail. When reassembling, front facing “painted” screws were put in the rear assemblies, leaving two of the silver screws for the front panel. He also had issues with putting the cover piece (that was previously mentioned above) back in place. So he left it half seated with a gap on one side!! I again had to point this detail out to him. Should I really have to look over a professional’s shoulder to insure the job is done right? I paid over $300 for 20 minutes worth of work. I should not have had to nanny the situation. A little bit of pride in a job done right is all that I ask for.