FirstBank

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OPEN NOW - Closes at 5:00pm

Absolutely unacceptable. My fiancé was in the first bank located at 9217 E. Lincoln Ave. Lone Tree, CO 80124 about 45 minutes ago at 11:30-45 today (06/16/21) which should have been a pleasant and easy experience. Unfortunately she was "helped" by a teller who was rude and clearly annoyed and inconvenienced by her. She did not get her name but do know it was "teller number 5." The manner and tone in which the teller spoke to her was inexcusable for anyone working within the financial, hospitality, or any industry deals with guests. The money in which to be deposited was organized so that if there was any discrepancy they could see for which day and make appropriate adjustments. Teller 5 already upset, scoffed and let her know they were using "sticky notes" today and jumbled the money all together. When counted and came up 5 dollars short, there was now no way of knowing for which day for our records and knowledge of where to account this for. I know that this may not seem like a crucial amount of money, but coming from both a restaurant and financial background, organization and accountability is crucial. In the end, it is not the placement of the money which is upsetting but the actions and lack of courtesy of the employee. My fiancé is a very happy and positive person who gives everyone the benefit of the doubt. We both know that everyone has off days but this was not okay. An employee whos job is to assist the public with their financial needs and requirements should not be acting like an upset teenager who is not getting their way or having a bad day. Needless to say we will not be banking with this institution from here on and will not be able to advise others to do so as well. There are plenty of options in which customers can be treated decently, and even on a "bad day, " not let it interfere with their customers and professionalism.