Walton County Water & Sewerage

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I find that everyone is polite and courteous. I pay my bill on time and when, on the rare occasion, I do have a problem someone is always all to glad and willing to assist. In this day in age the art of customer service is dead, so it's very refreshing when one finds a company that does show through words and actions that they care about their customers and is ready willing and able to give good customer service.

AWFUL CUSTOMER SERVICE!! I had my water line break after the meter. I was informed it was my property so I am responsible for my $1200 water bill. I had my water line re ran costing me over $500. After talking to the plumber who repaired my water line, i tried to get my bill adjusted (per the plumber) Then the water company said they could adjust my bill. I faxed them my invoice from the repairs and my bill was adjusted to $150. WOW thats great i thought, until i got my next months bill... my bill was $380. So i called down again to the Water Department and was told my bill was adjusted but i had a balance of $380 on my account. I was being friendly and just wanted an explanation because i was told my bill was adjusted to $150 which was paid. The lady over the phone would not explain it and was so rude she told me "if you would like i can take the adjustment off and you bill will be $1200". we went back and forth over the phone because at this point I demanded and explanation. ends up there was no explanation and if i did not pay the bill my water was going to be cut off today and the adjustments would be reversed back to the original $1200. very rude people down there and i hope no one EVER has to deal with the poor customer service that I did. I WILL GET A WELL OVER THE SUMMER and be done with the fools at the water company.