Lock Haven Hospital

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OK I know that a hospital is a busy place and that most are understaffed but there has to be a certain amount of care given or what good is a hospital? This is not about me or any family member of mine. Saturday the wife and myself went up to the Lock Haven Hospital for lab work the woman at the window informed us that we had to check in with the emergency room before she could do any so away we went, after we arrived I noticed several people already there waiting and thought that the ER was very busy until I spoke to a couple of them and found out that they were just waiting to be checked in still and a couple of them had been there for an hour or more, OK this I can still understand some times it can be difficult to get the right info out of people and this makes it take longer. However shortly after we sat down a woman was called into the registration office and her mother was with her but only made it half way and stood on her walker swaying back and forth even with the nurses walking in and out no one made a move to help the woman until I stood up walked to the other side of the room where a wheelchair was sitting brought it over and helped here into it. I mean come on we were standing on a concrete floor if that woman would have fallen then what I know that we were in an ER but still no reason to allow someone to get hurt. I know that it is just my opinion but something has to be done differently and people have to come first especially in a hospital that is supposed to take care of them!!!!