Welcome to Ken Caryl Glass! We have the experience to get the job done right. For over 30 years, Ken Caryl Glass has provided top quality glass and glass services for Denver, CO and the surrounding areas. Since we started in August 1984 it has been our goal as a glass company to provide the best product and services with unbeatable customer service at affordable prices. We have experienced tremendous success by providing professional craftsmanship coupled with outstanding customer care. We're dedicated to maintaining these values. No matter what your looking for, if its made of glass, we've got a solution for you: • Shower Doors and Custom Shower Doors • Insulated Glass • Residential Window Tinting • Commercial Door Service • Store Front Glass • Mirrors • Plate Glass • Curtain Wall Systems We understand the importance of a safe work environment, which is why we have a full time OSHA trained safety department committed to the latest safety practices. Our full service mechanic area is kept in pristine condition and is always available when needed. Call today for more information! Rocky Mountain's Premier Glass Company for Over 27 Years
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glenn80129

08/17/2012

Provided by YP.com
I got several bids for a glass...

I got several bids for a glass rail for my loft, with and without posts and hardware. I ended up installing the clamps, hardware, and posts myself and then Ken Caryl Glass came and measure for the glass. They sent back the measurements and pricing. I put in a 50% deposit. In two weeks, 4/16/2012, the glass came in and I picked it up, paid the remainder, and brought the glass home only to discover that the glass didn't fit. The cutouts made in the glass were measured wrong, the glass was still covering the pin locations which meant that the glass was not securable to the hardware. These pieces of glass are tempered to withstand breaking and also means that it cannot be recut to adjust for the measurement errors.

I called Ken Caryl the same day that I tried to install. I was told that it was my problem because I had the wrong clamp and pin hardware. How can the clamp and pins be wrong, since they were already in place when the company came out to measure for the glass. They knew exactly what was needed and what I had before cutting the glass.

I was given two options: buy new clamps or buy new glass, both at my own personal expense. I chose the third option, which was to dispute the charge through my credit card company. I'm still in the midst of that whole process, its been several months. On 8/14/2012, I was called by a Beth, i think she is the owner, and she basically said that my clamps wouldn't hold if they made the glass the way that I wanted. I have had several second professional opinions on this matter which say my clamps will hold the glass and have everything in writing. I have been proven right that my clamps are just fine and would hold the weight of the glass that we had wanted, but Ken Caryl still won't admit any fault. Beth has now said that Ken Caryl are just going to take me to Small Claims Court because my credit card company has put a hold on the money. I said that was fine. Whatever would resolve the dispute.

Beth has finally offered to buy me new clamps that she says would fit the glass cut. She won't verify or guarantee that the new clamps will rectify the problem. I might accept that only if they will do the install, since I had already installed the first set of clamps myself and do don't know if the new clamps will fix the problem. She wants me to install and says that the clamps "should work" and if not, then they will give new glass. They want me to just trust them it will work, just like the glass was going to fit the first time. During this whole process, they have NEVER come out to my house to verify or look at the problem that I've brought to their attention.

This is the worst company I have dealt with in my life. They have the worst customer service from the top to bottom. Everyone from the receptionist to the owner have all been rude and no help. I have zero idea how they are still in business they way they treat people. I guess because I paid them almost $2000. What a rip off!!! Save yourself time, money, and effort and don't use Ken Caryl Glass. You have been warned.

More Business Info

Residential and Commercial Glass Replacement Specialists

BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
  • Commercial Doors
  • Shower Doors
  • Single Pane Windows
  • Door Repair
  • Window Tinting
  • Commercial Glass
  • Doors
  • Door Openers
  • Glass Doors
  • Sliding Windows
  • Casement Windows
  • Repairs
  • Mirrors
  • Custom Windows
  • Metal Windows
  • Glass Repair
  • Home Glass
  • Window Maintenance
  • Glass
  • Commercial Windows
  • Patio Doors
  • Windows
  • Triple Pane Windows
  • Double Pane Windows
  • Vinyl Windows
  • Energy Efficient Windows
  • Door Hardware
  • Glaziers
  • Custom Doors
  • Industrial Doors
  • Custom Windows
  • Commercial Doors
  • Shower Door Enclosures
  • Metal Windows
  • Industrial Windows
  • Home Glass
  • Single Pane Windows
  • Shower Doors
  • Patio Doors
  • Windows
  • Commercial Glass
  • Double Pane Windows
  • Triple Pane Windows
  • Door Openers
  • Vinyl Windows
  • Glass Doors
  • Energy Efficient Windows
  • Sliding Windows
  • Door Hardware
  • Casement Windows
  • Sliding Doors
  • Mirrors
  • Custom Doors
  • Industrial Doors
Brands
general, kawneer, patio, replacement
Payment method
visa, amex, mastercard, cash, check
Accreditation

Authorized Window Film Dealer

Bbb Accredited Business

AKA

Ken Caryl Glass, Inc.

Categories
Doors, Frames, & Accessories, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Door & Window Screens, Fine Art Artists, Fire & Water Damage Restoration, Fireplace Equipment, Fireplaces, Glass Blowers, Glass-Auto, Plate, Window, Etc, Heating Equipment & Systems, Shower Doors & Enclosures, Shutters, Water Damage Restoration, Windows