Taylor Made Kennels

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In the hundreds of dogs we have boarded we have only had one, let’s call her J.T. dissatisfied customer/owner. This incident occurred eight months ago but we remember it clearly because J.T. is the one and only customer that we told when she picked up her dog that we would no longer be an option for boarding her dog because of her actions. Now to her comments about TMK. The issue on the day of drop off, as is clearly stated in our contract when dropping off or picking up your dog you are required to make an appointment. J.T. did not do that. She only said it would be sometime after five and could not give us a better time. We are a small out fit with only my wife and I to run the kennel. When this incident occurred one of us was on 2nd the other on 1st shift. Not knowing exactly what time J.T. was dropping off I attempted to get home after work as soon as I could, but my truck broke down making me later than I should have and arriving at home at 5:30. With regard to the day of pick up, again J.T. failed to call in advance to schedule a pick up time. The day she picked up she called at around 7:10 or 7:15, now at that time we close at 7 P.M. When we found she had left a message on our machine it was approximately 9 P.M. Now mind you we closed at 7 but we still called her right back and left the following message on her phone, “We were sorry we had missed her earlier call but we close at 7 P.M. After we had closed we had been out side working. If she like she could call back tomorrow to set up an appointment to pick up her dog.” J.T. called back a few minutes later and demanded to pick her dog up that night. So at around 9:45 P.M. J.T. showed up to get her puppy. Let’s be clear on a few other things. The antibiotics. Putting it politely she is incorrect about that. J.T’s pup received her medication each day it was here. Additionally we normally charge a dollar a day extra for meds. To be administered to a dog. We did not charge J.T. anything. Also we do not charge for the last day a dog is boarded as long as it is picked up prior to 7 P.M. Even though J.T. picked up at 9:45 P.M. we still did not charge her for that day. Bottom line what J.T. was mad about was we told her that due to her actions she would no longer be welcome at TMK. That’s when J.T. got nasty not TMK personnel. The sad thing about this is the one that suffers because of J.T. actions is the pup. She loved coming to our place and we enjoyed having her. We have 5’ X 10’ outside runs that each dog can use and the kennel it’s self is enclosed by a 40’ X 40’ fenced in area that we let the dogs run and play in each day individually. What more can I say other than yes there are bad “Service Providers” out there but there are also bad customers out there also. If anyone has any questions or concerns about boarding at TMK then by all means call or stop by and we will be more than happy to talk to you. Bottom line we have had hundreds of very satisfied customers and one that was not. I will say this though as a result of the J.T. incident we did seriously shorten our hours of operation and are now sticking to a strict drop off and pick up time. We tried very hard to accommodate people by allowing drop offs and pick ups after 7 P.M. But after the J.T. incident we had to ask ourselves, “Why should we”.