John Henry's Plumbing Heating & Air Conditioning Co

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John Henry's has always been great. We have all our special plumbing needs taken care of by them.

Erin provided our repair service he was professional and experienced he diagnosed the problem in a minutes time had us going in 30 or less he had to get the bill together and that might have taken him more time than fixing our air conditioning system. We are grateful to him!! Thank you John Henry for getting us so promptly on the schedule. Calling to tell us he's on the way. Customer service was amazing and we are now chilling. Literally. Thank you

Awesome service don't stop doing what you're doing

If I could give Thad a higher score, I would. He was fantastic and very knowledgeable. I would recommend John Henry’s every time.

John Henry's Plumbing is great. We've had excellent service from them. They are one of Lincoln's best.

Service call was scheduled to accommodate me. Service person arrived promptly, quickly assessed the jobs, provided an acceptable estimate and recommended an additional item (no pressure, just an observation) and performed the agreed work on the spot. All parts of this transaction were handled efficiently and professionally. I will use John Henry’s services again.

My sewer line got backed up due to tree roots. I called them and the lady just said they had a $50 diagnostic fee and that would be applied toward the service if we chose to have them do the work.

The technician came out a few hours later. I told him I just needed the tree roots cut out of the sewer and wanted and estimate. He looked at it and said the exact same thing: $50 diagnostic that they would apply to the hourly rate of $95.

He first walked into my house at 9:10 and finished up work at 10:15. He then ran his tools to the van and came back in to get paid. He did not show me an invoice, but told me it was $178. In a moment of stupidity, I didn’t question it. I just wrote the check without thinking. He then left, but sat in his van in front of my house for almost 20 minutes.
Later that day I contacted John Henry’s for a detailed bill. They said their GPS showed the van was at my house for 1.5 hours, so they were charging me for an hour and a half or labor.

When the technician was done he just casually mentioned that my t cone plug wasn’t sealing super well so he had replaced it for me. He never asked me if it was ok and since he was so casual about it I assumed it was something they were maybe throwing in for free.
Turns out that little plug was $25.66. I found the EXACT some plug on amazon for $12, and I’m sure they don’t pay nearly that amount for theirs.

In conclusion, the guy basically took a break in front of my house once the service was done to apparently run up the clock. Also, they installed a part that wasn’t absolutely necessary, without asking me then charged and insane amount for it.

I contacted them with my concerns and they said they felt the charges were fair. I’ve used John Henry’s in the past for some major things: new AC, heater, and water heater. They have now lost a customer for life.

Technicians were very professional and customer service oriented. Clearly explained all that they planned to do, kept work area very clean, and swept up area after completion of work that was performed. I was very pleased with their service.

Came early, called first. Completed work quickly. He was friendly and polite.

Nick was prompt, professional, and performed a complete system check and cleaning.

On time, polite, quality check of my furnace and AC system.

Wes was very friendly and did a very thorough job of checking out and cleaning our central air conditioner to make sure it was ready for the Summer months ahead.

Very professional. Explained the process before working.

The best heating/cooling service professionals in Lincoln, NE. The only ones I will let service my furnace/heat pump/AC units.

Prompt, professional and got the job done in an orderly fashion. Well done!

Great job as usual!! Very friendly, knowledgeable, and efficient.

Always provide great service! Thankful for Chuck's expertise and kindness in explaining things and doing such a thorough job!

excellent diagnosis and repair of my plumbing problem.

Professional, but super expensive. Won't use John Henry's again; just too much $$$.

He was professional and efficient.