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07/16/2021Provided by YP.com
Service call was scheduled to accommodate me. Service person arrived promptly, quickly assessed the jobs, provided an acceptable estimate and recommended an additional item (no pressure, just an observation) and performed the agreed work on the spot. All parts of this transaction were handled efficiently and professionally. I will use John Henry’s services again.
12/28/2016Provided by YP.com
My sewer line got backed up due to tree roots. I called them and the lady just said they had a $50 diagnostic fee and that would be applied toward the service if we chose to have them do the work.
The technician came out a few hours later. I told him I just needed the tree roots cut out of the sewer and wanted and estimate. He looked at it and said the exact same thing: $50 diagnostic that they would apply to the hourly rate of $95.
He first walked into my house at 9:10 and finished up work at 10:15. He then ran his tools to the van and came back in to get paid. He did not show me an invoice, but told me it was $178. In a moment of stupidity, I didn’t question it. I just wrote the check without thinking. He then left, but sat in his van in front of my house for almost 20 minutes.
Later that day I contacted John Henry’s for a detailed bill. They said their GPS showed the van was at my house for 1.5 hours, so they were charging me for an hour and a half or labor.
When the technician was done he just casually mentioned that my t cone plug wasn’t sealing super well so he had replaced it for me. He never asked me if it was ok and since he was so casual about it I assumed it was something they were maybe throwing in for free.
Turns out that little plug was $25.66. I found the EXACT some plug on amazon for $12, and I’m sure they don’t pay nearly that amount for theirs.
In conclusion, the guy basically took a break in front of my house once the service was done to apparently run up the clock. Also, they installed a part that wasn’t absolutely necessary, without asking me then charged and insane amount for it.
I contacted them with my concerns and they said they felt the charges were fair. I’ve used John Henry’s in the past for some major things: new AC, heater, and water heater. They have now lost a customer for life.
01/07/2015Provided by YP.com
They were out QUICK to look at my furnace and were extremely respectful of my wood floors (just snowed).
I will be hiring them again!
06/16/2013Provided by YP.com
We had John Henry's come out and check out our sewer line with a camera and run a trace. The were fast, efficient, clean and very professional. Adam was our service man and was very helpful and informative. Would definitely recommend them.
09/14/2011Provided by YP.com
We had them out to fix our A/C and they did a wonderful job. They charged us exactly what they said they would with nothing extra. They were right on time and the technician was very friendly. He even took his shoes off when he came inside!
07/03/2011Provided by YP.com
Thank you for being open 7 days a week! I called on a Saturday and was worried about what I was going to have to pay and to my surprise it was the same as during the week! Thank you!!
08/31/2010Provided by YP.com
I had an issue come up with my water heater and submitted my claim to my Home Warranty Company and specified to them that I would like to use John Henry's plumbing for the project. The warranty company was fine with this request, but John Henrry's refused to do service with me because they do not accept payments from a warranty company.
The staff at John Henry's was very polite, however I was very disappointed that I had to take my service elsewhere. With such luck however, Roto rooter was a good plumber to work with.
I apologize for your situation with our company. We used to accept payments from home warranty companies, but have had situations where they refuse to pay, or refuse to pay our charges and give a limit of what they will pay. We do agree to send the customer the bill, and receive payment from the customer, and then the customer can turn it into their insurance company. Again, we apologize for the inconvenience and not being able to work with you. We hope you consider using John Henry's in the future.
More Business Info
- Regular Hours
Mon - Sun:
- Air Conditioning Repair & Installation, Heating Repair & Installation, H.V.A.C. Services, Residential Heating & Cooling, Preventative Maintenance
- service most all brands, Dealer for Trane Comfort Specialist Dealer & Lennox Premier Dealer
- Payment method
- master card, all major credit cards, check, financing available
Best of Lincoln
BBB Integrity Award
Angies List Super Service Award
- Heating Contractors & Specialties, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Backflow Prevention Devices & Services, Boilers Equipment, Parts & Supplies, Building Contractors, Building Contractors-Commercial & Industrial, Cleaning Contractors, Construction Engineers, Fireplace Equipment, Fireplaces, Heating Equipment & Systems, Heating, Ventilating & Air Conditioning Engineers, Home Improvements, Home Repair & Maintenance, Pipe, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing Fixtures, Parts & Supplies, Professional Engineers, Sewer Contractors, Small Appliance Repair, Water Heater Repair, Water Heaters