EmergeOrtho

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CLOSED NOW - Opens at 5:30pm

Over 3 weeks ago I called EmergeOrtho in Lenoir, to make an appointment for severe pain in my hip, with Dr. Stanislaw (whom I had seen before as a patient). The girl told me I would need to bring in any imaging and/or reports for him to look at, before they would make an appointment. I had other facilities mail my MRI and Bone Scan cd’s, along with all reports, put them in a clasp envelope addressed to Dr. Stanislaw from me, including my phone number and birth date, and dropped them off in Lenoir 2 weeks ago. I explained what it was for to the girl at the counter, and she said she’d give it to Dr. Stanislaw. I never heard anything else from them. I went down the mountain today to Lenoir, to pick up my packet, since I need to get something done, and they obviously did not want to help me. I told the girl at the counter who I was, and said I wanted my records back if they weren’t going to help me. It took her over 10 minutes to find my envelope containing my records, still unopened. She told me the reason it was never looked at for the past 2 weeks, is because it had no instructions on it, and they didn’t know what to do with it. Are you kidding me??? Why couldn’t they call me, as my number was on the envelope, if this was the problem? Are they really that mentally deficient in this office? Is this all the better they take care of someone’s medical records, seeing how it took over 10 minutes to find them. I once held Dr. Stanislaw in high regard, but will NEVER be back to him, or EmergeOrtho, due to this incident, and will seek medical care elsewhere, at a place that is serious about caring for their patients, and not making excuses.