06/05/2020Provided by YP.com
I’m local and use wheelchair, ride was from our North LV home to Airport. Driver was friendly, easy with me & my chair, and our luggage! (Had his name in my phone- but my phone was stolen, so I can’t give the man credit. I am very sorry!) He was a professional and drove well.
We originally called Yellow Cab, but Whittlesea was the only adapted van taxi available, as I understand it.
We prepared for the ride by checking the miles and approximate costs using Google, etc. and the charge was in line with our expectations, we weren’t overcharged.
We took a cab to the covention center for the souvenir show. Cab 5116, Tamas, made small talk but when we got to the destination I said south hall and he must have had a bad day because all he kept on saying was, "you have to say bring me to the south hall." From the entrance to the cab drop. We asked if he was having a bad day because he was being rude and he kept on saying "you have to say BRING ME TO THE SOUTH HALL. To top it off as we got off he sped off without allowing us to close the door. Others waiting for cabs saw him. I hope he was just having a bad day because no one to be treated like that.
03/27/2016Provided by YP.com
I just read your message guys and decided you nothing find favor in the eyes of you. You guys never not drove your car 12 hours a urban traffic jams. Or when you waiting passanger for around hour or 45 minutes, that f..... would be got into the Palazzo hotel went to Mirage that is ride would be is $ 5,45. Alredy driver could be is rude. I myself am a cab driver and started to work in this company, but for some reason I had to leave the company. During on the one month I was work in the other two, and now I want to go back because in comparison with other companies, that is company is really a prestigious and better company to the Vegas. Good luck to you guys..
03/21/2016Provided by YPmobile
There were 3 of us in the back of this guys Van.. All of a sudden u thought I was super drunk and I looked at a friend and he said don't worry it's the driver that is swerving����!
03/03/2016Provided by YP.com
My experience definitely sucked. Forgot my shopping bag with over $100 worth of stuff in the taxi, called the taxi company and just kept getting a voicemail for lost and found and never got a call or my stuff back. i even called and gave the taxi drivers name and apparently no one worked there by that name. smh. horrible taxi company and service.
01/21/2016Provided by YP.com
Called for a cab for a routine trip, maybe 10 minutes from Walmart (grocery run) to home. Waited for the cab for a half hour... nothing. Called back. Got a "We are trying to dispatch a cab there". Okay, 20 min later, called back got the same reply.... 20 minutes later nothing. Another cab from another company showed up (first cab of any sort) and took it. Got home, unpacked the groceries and had the ice cream all over the bread. Result? Another run to the store, costing yet another cab fare. THANKS for nothing Whittlesea !! Thanks for doubling my cab fare, costing me extra in groceries (as the kids do need sandwiches for school).
Oh, and btw, They couldn't divert a cab from the airport less than 2 miles away, nor the LV strip, within 4. Well done, well done. Glad they had their priorities right. Wait for a casino and airport for a 'maybe' fare when you got one waiting within 4 miles.
08/21/2015Provided by YPmobile
Never showed up and lady on the phone 8-19-2015 was super rude.
08/12/2015Provided by YPmobile
Over an hour wait and rude rude driver. Threw bags out of cab while I was getting my children. Never again. Can 5517
02/12/2015Provided by YP.com
All I can say is idiots.....
The lady answering the phone would not send a cab to get me at World Market Center because I could not give her a 702 area code number.
Will not call this company again. Other cab companies had no issue picking me up here.
11/25/2014Provided by YP.com
Guy was nice, but from LV Airport to my hotel on the Strip I was way overcharged (almost double) compared to my taxi ride back to Airport when I left. Found on that ride you actually DONT need to take the freeway. First time to LV...wish I'd known...
10/09/2014Provided by YPmobile
This is an excellent service. They accommodate people with disabilities. They've been in business for many years
08/18/2014Provided by YP.com
I called them at a little after 2:00 p.m. to take me to pick up my truck before the auto shop doing the repairs closed on a Sat. After about an hour and no show, I called them back. They said they normally only operate on the strip and in Henderson and that they hadn't gotten a driver to take the call yet. By the way, the destination was even further from the strip than my house.
Why didn't they tell me that from the start. They had my address and knew where I lived. I said fine, just let me know when you're coming. In the meantime I called another cab company. They said 40 minutes to an hour so I figured I'd just wait.
After about another hour went by, I called them again. They said they still didn't have a driver taking the call. They asked If I had called another cab company and when I said yes, "only to get an estimate on time". Whittlesea stated, "you can't do that".
Anyway, I got a call from my mechanic stating they couldn't wait anymore around 4:30 p.m. I had to call Whittlesea back to tell them forget it. At that time they still didn't have a driver assigned.
How much do you want to bet if I told them my destination was the strip, I could have gotten somebody. Guess what, in the customer service industry sometimes you have to take jobs that don't always pay as much.
I told them I'd have to pick my truck on on Monday and sure the hell wouldn't call them for that to take me anywhere, EVER.
P.S.; Who here actually believes that people from other cities who left mostly positive (if not all) reviews would take the time to do so. The reality is that most people only bother to leave reviews when the service is bad. Looks like b.s. to me.
05/23/2014Provided by YPmobile
Waited 45 minutes, called multiple times, never showed our called. Had to walk to the nearest major cross street to hail down someone else. Thanks yellow cab for being there for us
07/21/2013Provided by YPmobile
#5585- worst cab experience EVER! If u don't like driving cab - get another job! Have Indian culture bad name! Tell everyone - avoid #5585!!!
07/05/2011Provided by YP.com
Horrible service, driver was angry and wanted to take us to freeway when we said no, he kicked us out of the taxi. Name of the driver is Calvin Anderson. I will file formal complaint with taxi authority. He was angry, swearing, and simple task of goint from a to b was oversteressing, cost us twice as much and involved a lot of unpleasant emotions. I am lucky it was morning and I was with my husband. I can see this guy getting physical
02/27/2011Provided by YP.com
I was dropping off my family at the airport, I was in the 2nd lane working my way over to the Southwest airlines curb when a Whittlesea cab driver cut me off, he came from the 3rd lane and pulledl in fromt of me at the Southwest airlines curb. I pulled behind him to let my family out. He got out and immediately started gesturing to me in anger, I held up my hand as to gesture "one minute", I turned to see if my family had retrieved theri luggage, they had and was already on the curb when i heard a large bang and my car moved. The cab driver actually took a piece of luggage out of the back of his cab and slammed it onto the hood of my car. I got out and told him that I was moving and that was not neccessary, he started yelling at me in his language and said in english "i'm working here". I reported it to the cab company and after 4 days of no return call, I called my insurance company. I was instructed to file a report and get an estimate. To no avail, when I called the cab company and spoke to the claims manager, she advised it was my word against his and that they would NOT TAKE Responsisibilty. So this guy is allowed to basically walk free and he as well does not have to take any responsibility for his actions. It is an outrage! He should be held accountable!
12/25/2010Provided by YPmobile
I could not believe how bad the service was. The taxi never came after numerous calls. I never got the impression they cared. I give one star under protest. You have been warned.
09/09/2010Provided by YP.com
After being dropped off at the Mandlay Bay The Cab driver Nay Lin dropped my camera bag and it broke my camera. After several times asking him to contact his employer to let them know about the incident he refused to let me call. He told me there was nothing he could do. He gave me a number to call and stated that they would take care of the broken camera. I already felt very suspicious about his conduct, so I had him sign a paper admitting his fault in breaking the camera. I got in contact with the cab company and they denied my claim even though I had the cab drivers signature admitting he broke the camera. After several attempts with their claims department and written proof that the cab driver admits breaking the camera. I was still denied. I have taken this up with the cab company and every time I attempted to file a complaint they just hung up the phone. I highly recommend not using this cab company they are absolutely out to rip every traveler off. just read the other comments of past customers. Being taking advantage of must be this cab company's M.O. BE careful some cab drivers are honest but this company is not. Beware they will take any chance to rip you off . I already am taking legal action against the company and their "so called" claims department. Next time I'll unload my baggage myself. Don't ever trust a cab driver. Their much worse then you think. Don't leave anything in the cab either because they will deny everything they are a bunch of thieves.
forget the shortest route, here we go through the tunnel again, at least the driver explained that the company pressures them to conduct this activity. Shame on you. Never ride with this company or there other company Henderson cab,same company.
02/27/2010Provided by YP.com
Forget taking the shortest and least expensive route with this company, although the driver did inform me that the company pressures the drivers to do so,thats still no excuse,shame on you Whittlesea/Henderson.