David's Bridal

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As a "mature bride" about to celebrate our 25th wedding anniversary with a vow renewal ceremony, I went to David's Bridal to look for an appropriate dress (NOT a bridal gown) for the ceremony. The entire sales staff was polite, enthusiastic and extremely helpful in helping me choose just the right dress for my special occasion. I was "assigned" an very nice young lady who was incredibly helpful. Megan listened to me about dress length, style, color and price range and after a short time I had not only found THE DRESS for my occasion, but Megan helped me throughout the entire process, even bringing me several samples of similar dresses for me to try on to give me a wide selection from which to choose and offering suggestions for accessories once I had chosen my dress. What a wonderful experience. I highly recommend David's Bridal for the nervous young bride to be, the excited teen who is looking for a lovely prom dress and the "older" bride looking for an age appropriate dress for her needs! What a wonderful day it was - I was on Cloud 9 the entire afternoon once I made my perfect choice for this milestone moment! Thank you David's Bridal, you took the time to respond to my specific needs and showed me what a pleasure it can be to shop for such an important occasion because, I frankly, wasn't looking forward to doing so after some earlier disasterous attempts to find "my dress"! I should have gone to the best right away!

I ordered my dress, it arrived 2 days before July 4th, I called and was told that it was 2 days ago there. They tryed to charge me a rush fee because now it was 13 days before wedding date. Very poor communication skills. Mc Donald's employees speak better.

AWFUL CUSTOMER SERVICE! I was made to feel more like a number than a bride!! I went in, filled in a form with my details and was told to wait 20 minutes, which was fine as I had my bridesmaid with me so we used the time to look for a dress for her.



When I finally had someone come to help me (Kathy), she asked if I had looked at dresses before I visited. I said I had and knew just the style I wanted and that I had brought in a picture to "give her an idea of what I was looking for" [verbatim]. I showed her the picture of the dress (which I already knew I couldn't get it anywhere in Las Vegas and I had only brought in the picture so show the type of style I was looking for, not that exact dress, which I explained) and she screwed up her face and spat, "Oh, we don't have THAT!". I calmly explained I knew she didn't and repeated that I just brought in a picture to give her an idea of the style I liked.



The dress in my picture had a veil on the back and she said, "Oh, you want a dress with a veil then? Here you go!" and pointed at a dress on display that looked NOTHING like the dress I had shown her, nor the veil for that matter. The only similarity was that the veil was at the back. (Aren't most of them?)



I could see she was being short with me and rude but I held my tongue, and explained I wanted a Mermaid style dress with button up corset and sweetheart neckline. "Oh" she said and led me over to a loooooong rack of dresses in plastic and "Go through these and pick out some you like. "Great!," I responded, "So, these are all Mermaid style with sweetheart necklines?" She looked at me like I was stupid and again spat at me, "NO! But you might like some."



First, we brides-to-be know that you can't tell what a dress looks like when it's just hanging on a rack. And I'm not going to waste precious hours of my day trying on dresses that I KNOW I already don't like the look of! Second, most of us have spent months pouring over bridal magazines to get an idea of what styles we like or would know would suit our body shape. I went in KNOWING what I wanted to try on and David's Bridal couldn't have cared less about what I wanted.



I obligingly went through the rack anyway as the nasty woman left to go abuse some other poor unsuspecting customer... and surprise, surprise...I didn't see anything I liked. I gave up, told the girl at the front desk that I wasn't receiving good customer service and grabbed a catalogue to read whilst my bridesmaid finished trying on her dress.



The nasty woman found me again and asked if I had picked any dresses out and I explained to her there was nothing I saw that suited my taste and that I was already frustrated that she hadn't listened to my request. My experience was already ruined so I excused myself when my bridesmaid returned and we left the store, never to return. And I swear I never will go back to that store nor will I ever recommend this place to anyone else.



David's Bridal makes enough profit off the sales of their dresses to not only afford MORE staff so people don't have to wait or make appointments but I'm sure they can afford QUALITY staff - not angry, arrogant sales staff that don't have passion for their job nor understand the importance of their customers finding the right dress.



A week later, Kathy called me and left a message to say "...Sorry you FELT like you didn't receive good service...." and went on to try to get me to come back in to the store. (Yes, she did emphasize the "FELT").



News for you, Lady: I ABSOLUTELY, UNQUESTIONABLY, UNDENIABLY DID NOT RECEIVE GOOD SERVICE AND I'LL BE SPENDING MY MONEY SOMEWHERE WHERE I'M MADE TO FEEL WELCOME AND THE SALES STAFF ACTUALLY CARE ABOUT ME FINDING A DRESS I LOVE SO THEY NOT ONLY MAKE A SALE BUT I WILL RECOMMEND THEIR STORE TO OTHER BRIDES.

Customer service sucks!! The employees are stuck up and rude! I did not enjoy my appointment!I will never again go to davidson bridal!