Associated Supply Company

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The worst phone call I received. The sales rep was a jerk, pushy, threatening and represented his company in the worst way possible.

The first girl I spoke with, Kayla, was polite as ever until she put her supervisor on for some help since she was new. Well, her supervisor should definitely take a lesson or two from Kayla about customer service since he had absolutely no tack nor respect. Clearly, he did not want new business so obviously he did not get it from our business. How can you be won over by someone who undermines your position and literally taunts at someone he doesn't even know? And he wants my business? Get out of here! DO NOT fall for their rudeness. Lol!

oh no i hoped this wouldn't happen but it did. when i agreed to get two cartridges at a discount price the sales person told me she would send the name of a place that would pay for the old cartridges, but didn't. when i called the company to find out about the payback place nobody new anything about anything i asked or who my sales rep was...sad!

Sam has been my rep for at least 5 years and is always upbeat,courteous and professional. I have been purchasing long life laser jet printer heads and copier toner and am always pleased with pricing and delivery terms. I am committed to shopping locally but Sam makes these supply choice and no brainer!! Thanks a million sam and Associated Supply!!

Sam who is sale associate is always very helpful and gets our office the Best Deals!Company is very efficient!

I finally responded to the unsolicited phone calls from this company. Offered a "FREE Trial" of Xerox type wax ink. Gave my credit card for future orders then was charged for the free order. Called them up. The sales guy said, "No it wasn't a free trial you just got a discount by paying with a credit card." Nothing like changing your story.Beware!I decided to return the items. After several phone calls, "call this number," "They're not in today; I'll have them call you later." Finally did call and say they would refund the money. Then, some manager type called and offered me a discount to match Xerox's prices. I accepted. But, now, 24 hours later. No refunded discount has appeared on my credit card.Will it ever?Caveat Emptor when you attempt to do business with these people.

I RECEIVED MY 21XL & 22XL INK CARTRIDGES AND WHEN I PUT ON IN IT LASTED FOR ABOUT 200 SHEETS OF PAPER. WHEN I CONTACTED THEM THEY HAD BARRY FROM CUSTOMER SERVICE CALL ME AND HE SAID THAT THERE WAS NOTHING HE COULD DO FOR ME. I SPENT $126.00 ON INK CARTRIDGES THAT WERE USLESS. I COULD HAVE GONE TO SAMS AND SPENT THAT MUCH AND THEY WOULD LAST FOR A COUPLE WEEKS. DON'T BUY FROM THEM. ITS NOT WORTH THE SO CALLED SAVINGS.

My small business has received three orders so far from Associated Supply Company. The supplies are delivered very quickly and they stand behind their products. When there are sales, they call me - when I'm overwhelmed and can't talk, they don't hassle me and call back at an arranged date and time.I was wary of using anything but original Brother products as my printer is VERY sensitive and loves to give me a shutdown notice with other products, but it accepts the Associated Supply ones just fine.Did I mention their customer reps are the nicest out there? I don't write reviews, but felt I had to mention this company goes above and beyond others.... so I'm a customer for life.

Just received my 3rd order from Associated Supply Company. We have several different printer/copiers in our business and spend an obscene amount of money on ink. We do Not use any refilled or refurbished ink. So when first quoted their prices which on some machines were about 60% less I was a bit skeptical but with the offer he put on the table I had nothing to lose and as promised it was just as good quality as Hp, lasted longer and cost less. I wont order from anywhere else again. Granted as soon as you pay off one invoice they can tend to be a little pushy getting you to place another order but theres nothing wrong with saying no until your ready.

My Mother was scammed by James, phone salesperson, on 8/5/13. She has a new HP printer and the starter ink had run out and James called at the perfect time - when she needed more ink. James told her their ink was as good as, or possibly better than, HP ink. What she failed to realize is if something happens to her printer while it's under warranty, HP will not honor the warranty because original HP ink was not used. I was able to get original HP ink at WalMart for LESS than this company charged. (They profess to have better prices for ink than anywhere else!) My Mom was told by James she had 45 days to try the product before payment and if she didn't like it for any reason, to return it and no charges would be billed. DO NOT BELIEVE THIS! She received the 1st bill 8/13/13 and the 2nd bill 9/12/13 with numerous calls in between. The package was delivered on a Saturday and she returned it to the post office the following Monday, 8/12/13, unopened. The postmaster marked the package 'Refused' and sent it on its way back to Las Vegas. Today this scam company called her again saying she needed to make the payment because the product was not received back at the plant. My question is, how did they know she had returned it and not used it and just hadn't paid the bill yet? Again, beware of this company. I have also read other reviews where this company fraudulently turned folks over to a collection agency even though the product was returned and received. Also, customer service is a joke. I tried to called them twice today and NO 'real' person answered. Instead, I was told to leave a message and they'd call back. Companies like this make it hard for honest companies to sell their product. Giving this company 1 star is a stretch, but I wasn't allowed to give zero stars.

We just received our second order, on time as promised. We find the product to be good quality and price, just as described by the sales representative.

thank you for you speedy and quality service. We are very satisfied with your company and products.

Phone solicited sales are usually not what we need to interrupt our productivity, however the sales reps are knowledgeable and to the point. Product ships immediately and is what they say it will be. I have not had any issues to date with performance of their cartridges. They even recommended a used cartridge buy back company for recycling. Kudos guys.

I have been a customer of Associated Supply forseveral years. Most of the time I have been satisfiedwith their products. If not they have always made theeffort to make sure that I was. They have always replaced orrefunded .

I've been using Associated Supply for many years, and I've always had the BEST service from them. I get my toners promptly and at a great price. I once had a cartridge spread red toner through my printer, and Associated sent me a new cartridge immediately! Ask for Sam for friendly and exceptional service.

As many noted the initial sales call was aggressive, but the rep was not rude. I made a purchase and received the cartridges shortly after paying. About a month later my existing ones had run out and I installed the ones from associated. Much to my dismay the first two color prints I made were terrible. I emailed the company to inform them with low expectations. More than a month had passed and I expected them to tell me to go pound sand. To my surprise a very friendly rep named Barry got a hold of me and offered to replace the cartridges no questions asked. I agreed to mail in the originals so they could troubleshoot - which tells me that they are interested in product/quality improvement. Anyhow I printed an alignment page and a cleaning page and all that junk so I could send them some evidence of my issues. In doing so I realized it was my printer that was the problem the whole time. I travel with it often so it gets banged around a bit. After running the diagnostics it was printing perfect color once again. In fact I ran a borderless photo through it and the quality was comparable to the HP Photo Ink that I paid 2x as much for. Anyhow I am very impressed with Associated Supply. Their initial sales may be on the pushy side but I can honestly say they stand behind their product, and that is more than you will get from most these days!

there's a guy named Sam....this guy is my sales rep. he's one of coolest reps I've ever talked to, he's always helpful, has great products, he's knowledgeable, funny. I feel bad if I don't need anything from him & have to tell "no thanks". I kinda get the impression the whole company may be like that...just a hunch... thanks Sam.

I have never had any toner give me the output for my Brother printer as the toner that they have. Very satisfied with the product and the services of Steve West.

I buy all my ink products from them. They are very friendly and have fast service.

Their claims about the quality of their product is overly exaggerated... basically failed with a few days of usage. Trying to reach a representative is nearly impossible! Customer service does not exist at this company. Once they have your money, they can care less about you. I feel totally scammed by the company; they definitely do not stand behind their products. What a total waste of time and money. They over-promised and definitely under-delivered. Not surprised this filthy company stems from Las Vegas.