Hame, Heidi, Dds - Heidi's Children Dental Ctr

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Very lovely pediatric dental facility. My kids just loved it. They love Dr. Heidi and her staff. Keep up the good work!

Very nice kids dental clinic. My children always love to go see Dr. Heidi. She is very gentle with them and caring., The staff is great, too.

amazing service. I've been taking my children to Dr. Heidi for years and they have nothing but good memories. thank you for all the great care

My kids love Dr. Heidi. She is an exceptional pediatric dentist. I highly recommend her. The staff is great.

I am very happy with dr Heidi and her staff. They always take very good care of my children. beautiful office.

excellent experience for my kids! great staff. Dr Heidi is wonderful with kids. My kids are very fearful of going to the dentist but not to Dr. Heidi

I can't recommend Dr. Heidi more. She really knows her stuff and knows how to take care of babies and small kids. Thank you for your great service

Dr. Heidi is the best pediatric dentist in the Antelope Valley. My kids love her and actually look forward to going to a dentist for the first time. I highly recommend Dr. Heidi and her caring staff.

Excellent kids dentist. My children love Dr. Heidi. They have been traumatized elsewhere so it was a blessing to find a pediatric dentist who cares and knows how to handle small children

Prior to visiting with my 2 kids I had their billing staff check coverage with my insurance to make sure there were no surprise charges after service. A couple months after service surprise! A huge bill with charges for services my insurance supposedly did not cover. I tried to contest the charges and was told they would resubmit to my insurance. I called and spoke with Latoya from their billing staff who informed me my insurance had covered everything and there were no further charges. Months later I receive a collections letter stating I am responsible for other charges not covered. Ridiculous. Further conversations with my insurance company reveal their billing staff did not submit claims to my insurance properly nor in a timely manner from the beginning and that's probably why they are trying to make me responsible. I thought since we checked coverage ahead of time this would have all been avoided. They are greedy and unsatisfied trying to make me pay more than the minimum or standard rate my insurance paid them.



Their billing department is clearly incompetent and continues to change their story. The latest excuse is we were "Out Of Network". At no point did they EVER inform us we were "Out of Network" or that our services would not be covered. As explained prior, this was the first thing we asked prior to the visit. After our insurance information was given they assured us we were covered for the services requested 100%. Upon the visit they again assured us our insurance covered us entirely. If at any point they would have told us our insurance did not cover us 100%, then we would have gone elsewhere, period. They are trying to cover up their billing mistakes and I refuse to be taken advantage of.

the staff was very friendly but the actual dentists were horrible. I took my 2 1/2 yr old son here because he needed caps put on 3 of his front teeth due to bottle rot. During the initial exam one dentist informed us that he was going to be put under and strapped down to a table, I thought so he didn't roll off during the procedure, but was I wrong. When it came down to it, they didn't let me into the room. They strapped him down to the table and did the usual numbing of the mouth but didn't sedate. While in the waiting room with my 2 month old baby, I thought I was hearing the sounds of kids in another room yelling and playing, but when one of the staff pulled me into the office for signing papers, I asked how it was going and she looked back to the room he was in and said "I think it's the sound of the drill thats making him scream." I realized they hadn't sedated him and the sounds I was hearing was him screaming for 1 1/2 hrs. I asked why didn't they sedate them like they said they would and she replied that they didn't do that there. ?!!??! To make matters worse, when they were done the Dentist accused me and my husband of not paying enough attention to him because of the new baby. She said he was very tense and nervous and blamed us for it. Couldn't quite possibly the 1 1/2 hrs of drilling she did into his mouth. I asked why didn't they sedate and she insisted that nobody would tell us that they would do that there and I was mistaken. If I had known they wouldn't I would NOT have taken him there. When he tried to show off his baby brother to her she said "Baby brother is icky but your wonderful. Baby brother is yuk." He is now 5 yrs old and every experience with a Dr or dentist has been awful for him.