Co Baggage Outlet

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OPEN NOW - Closes at 6:00pm

DO NOT Shop here! Terrible cusomer service, poor poor business sense. Drove all the way up to Colorado Mills Mall from Castle Rock 40+ min because I had been a customer of this store previously, but NEVER again! I was looking for a new laptop bag and was pretty much set on buying a bag today. After my girlfriend took a photo of a bag she liked the employee muttered something about no scanning the bags. Upon asking for clarification on what he was trying to tell us. He said get the F-bomb out of the store. Why not just clearly explain if the store has a no picture policy or no scanning policy. Or how about just asking us if we needed help finding something. I hope that COJ will realize the customer has many choices. Their products are marked up so high that they don't want you knowing and to make it worse after you make an overpriced purchase they aren't going to let you return it from what others are saying here. So plain and simple don't waste your time or money at COJ Baggage.

Just went by this store this morning and had to come back and write a review since I found the manager's(?) behavior so appalling. I feel slightly better seeing the other negative reviews and knowing now that this guy's behavior wasn't a singular occurrence. I also think it's pretty pathetic that he/somebody else with the store had to give themselves a 5 star "review" in order to attempt to boost their rating...better customer service might help with that, in case you're reading this. Telling somebody - and I quote - to "get the f**k out of the store," is not going to help with your ratings or overall store popularity, either. That should seem like a given, but apparently this guys needs a few tips on customer service based upon my incident with him today and upon previous reviews.



So I went in this morning to browse laptop bags with my boyfriend, and I saw a few that I liked. I have an app on my phone that scans bar codes and tells you whether there are better deals online, so I tried scanning one of the bags, and...it didn't work. Oh well. I continued looking around with my phone in hand, stopping occasionally to look at bags and their price tags, when the manager walked by and said "stop scanning the tags." I was confused since I wasn't actually scanning anything anymore, and when I turned to him, he dropped the f-bomb by telling me to "get the f**k out of the store." Really? Is there really any need for that kind of language? I'd never been spoken to by anybody in retail (or anywhere else, for that matter) like that before, so it kind of blew my mind. I can understand if he was irritated that I had been looking for competitive pricing online, but isn't it my prerogative as a shopper to decide whether I want to purchase something or not based upon the price or any other reason? I guess it's also his prerogative to kick me out of his store for whatever reason he sees fit...it just seemed like a poor decision on his part since my boyfriend and I had both been planning on making a purchase until he went and said that, and we figured it wasn't worth it to stick around for that kind of treatment. What turned out to be a misunderstanding on his part lost him a sale.



I also found the bag online just now for a better price. So not worth it to shop here. Poor customer service and verbal abuse? I'd give them zero stars if I could. DO NOT SHOP HERE.

Terrible Terrible Terrible customer service!!! My wife purchased luggage from the manager of the store with a promise from him, that if we somehow didn`t like the luggage we could returnand got our money back. Well when we tried to return, all we got was yelled at. We were first told that we couldn`t get our money back just a store credit, well when we asked to speek with the manager of the store, we were hassled. Finally we got the manager over a phone call. He started off by saying we were liers and people who make things up. When i tried to talk I was rudely interupted and hung up on twice. I tried to ask for a manager higher then him or a store owner, and the only response I got was I AM A PARTIAL OWNER, and then i was hung up on..................................... I would highly recommend you dont shop at a place where you are lied to just a make a sale. I am terribly frustrated only because its a purchase of 800 dollars. this gentalmen runs his store off of false promises..................................... Terrible terrible business and customer service..................