Bronco Pro Kleen Carpet Cleaning Denver

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This is an awesome company with a great reputation, which is why I originally called them, I've been using them for about 3 years and getting my carpets cleaned about every 6-12 months, my house smells clean and more importantly, it FEELS clean! So happy with the service I've gotten from this incredible team and honestly couldn't be happier overall. Thanks Bronco Pro Kleen!! You are the Best in Denver!!

After being referred by my mother after she had recently gotten her carpets cleaned in her house, I decided to give Bronco Pro Kleen Carpet Cleaning a call and what a FANTASTIC job they did! All jokes aside, my carpets look brand new ! They feel soft and look so well maintained, you would never know they are almost 10 years old! I am so impressed with how well Bronco cleaned my carpets and will be referring them to everyone I know! They are seriously the best in town and my new go-to the next time I need to get my carpets cleaned!

The two-man crew arrived on time, provided the estimate based on my cleaning requests, did the cleaning and applied stain resister. They were efficient and thorough and completed the time in a timely fashion. They were great and I'll definitely use them again.

They called to see if they could come early and I told them they could come at a certain time which was not as early as they had hoped to come. They were polite as always. They are the only company I let clean my carpet which is a very picky and expensive California Berber. I have 3 dogs and 2 cats so they always have special "problem stains" to try and get out. I ALWAYS ask for Tony and if he can't get a stain out ..no one can. All the providers of service are competent but Tony is exceptional. They moved and replaced the furniture I needed moved, they put pads under the legs etc. They showed me the work after they were done and explained any problem areas.

Cleaned and treated carpets. They responded to my purchase online almost immediately. The details were worked out, and a time set. They arrived punctually and did a great job.

Cleaned and deodorized carpets 4 rooms in our home. Removed stains I NEVER thought would come out!! WOW!!! I kept saying that every time I walked into one of the rooms the Denver carpet cleaner cleaned for us. The carpets were SOOOOO clean! We have tried other service providers to clean our carpets, and no other carpet cleaner in Dnever has ever come close to the excellent work Albert did. We have kids and pets, and our carpets take a beating. Denver carpet cleaning removed stains that I thought were permanent . He cared about taking the time and to my surprise got them out! In addition to the outstanding carpet cleaning work, we received prompt and professional communications to set up the appointment. On the day they were scheduled to come, they even called ahead to see if they could come a little early. This company definitely takes pride in doing an awesome job. No question - he is the one we will call every time we need to have the carpets cleaned in our home.

When I called to schedule I was told that for the amount I was quoted the previously listed carpet cleaning services would be performed. It was also implied that more than one individual would show up to perform the work. The morning of the cleaning only one person came at the very end of the arrival time window. I also want to mention that this Denver carpet cleaner showed up in an unmarked, plain white van, that did not bear the Bronco Pro Kleen name or Logo, which I thought was odd. The young man was polite and set to work immediately. When I asked him where the rest of his crew was, he said that he was it. Puzzled I questioned him about the fact that he was alone. I was curious how he was going to move my furniture by himself. He stated that he would only be moving small items that were less than 65 lbs. I told him that this was NOT indicated to me during the scheduling process. I also asked him how long it would take to complete the carpet cleaning work. He stated that it would be about 2 hours; something that I was also confused by, since he was by himself. While he cleaned the carpets, I worked on the computer and did not follow him around. After he finished I checked his work. Immediately I realized several things were wrong. First, he did not move the furniture, even the things that I was able to move BY MYSELF. Second he did not vacuum prior to cleaning like other Denver carpet cleaners did in the past. Third he did not clean the edges, corners, or behind the doors (they were bone dry). I had him go over several spots before he left that I didn't feel were done as well as they could be. He was very polite, and went over the places that I asked him to go over, and they did look better. When he was finished he asked for payment. I paid him, but with reservation, and indicated that I would be calling the main carpet cleaning office. He was not argumentative, still polite. I also asked about the fans, to which he responded that most of the carpets were nearly dry already and they wouldn't be necessary. This was not true, since it took approximately 24 hours for the carpets to completely dry. (When I scheduled they said that it would take no more than 6-8 without the fans.) Once the young man had left I noticed that wall had been damaged by the hose and would need to be repainted. Additionally, I noticed a piece of crumpled paper and a candy wrapper under two pieces of furniture in my living room. (Two pieces that could have and should have been moved easily) I called the main office and shared with them my concerns. They passed my concerns on to a carpet cleaning Denver manager who offered to have someone return to re-do the work to my satisfaction. Unfortunately due to scheduling issues (mine, not their's) that was not possible. They did, however, extend a 50% discount on the carpet cleaning service provided and offered to pay for the repainting of my wall. So I ended up paying $300 in total for the carpet cleaners service. The customer service on the back end of my experience was good, but I don't know if I would use them again considering all that happened.

My experience was fabulous. I called for an appointment and Bronco Pro Kleen Carpet Cleaning Denver was able to schedule me that same day. He came on time, he was informative and interesting to talk to. He measured the carpet space, vacuumed all the carpet, pretreated carpet stains (we had a defined walk thru dirty path) and cleaned the entire carpet. The carpet looks great. Bill is such a friendly guy and he answered all my questions. I would recommend his service to anyone and will be doing so to all my friends and neighbors. What was done: Troy measured the carpet space, vacuumed all the carpet, pretreated the stains and with his equipment, cleaned my carpets (master bedroom, guest bedroom and 2 walk in closets). He also kindly and carefully took dirt and stains out of the corner of my oriental carpet. This Denver carpet cleaner does not clean oriental carpets but was able to remove some dirt in a small area of one of mine.

Last week my washer unit overflowed. The overflow shut off switch must have failed. The water flowed onto the carpet in the upstairs closet where the unit is located, spread across the carpet of the closet and into portions of the master bedroom, and down the walls into the kitchen located in the first floor.



When my wife heard the water, I ran upstairs to turn off the washer and to survey the damage. I first tried calling the other Denver carpet cleaning service that i usually use. But was told they dont handle this kind of thing. I then called Bronco pro kleen carpet cleaners Denver, and the owner (Travis) said that the minimum charge for a team to get to me is $360 ($180 per hour for 2 hours) but he did give me a rough estimate of how much everything will cost based on what I told him over the phone.The eventual cost was $414, which was on the low end of the range.



I gave him the permission to send his crew, and Todd arrived a bit late. That's the only negative mark on the whole experience, but it was mitigated by the fact that. Todd was at another carpet cleaning job right before mine. Todd was careful, asking a lot of questions, and checking various spots on the carpet and the wall. We agreed on what needed to be done.

Todd moved the washer unit around as needed to do the work. He wet vacuumed up the water from the carpet using the pump in the van, peeled back the carpet, wet vacuumed up the water from the padding, cut and peeled back the padding, and wet vacuumed the baseboard. He sprayed Microban (an anti-microbial spray) on the baseboard and carpet, and put an industrial fan to blow the air over night.



He opened up the electrical socket housing in the kitchen and did not feel any water. He didn't want to rip into the wall without a good reason, so he also advised me on how to pull back the cabinet downstairs to check the wall. This saved me money. I was able to do the check myself the following day, and the wall was completely dry.



This was a good experience for me, despite the high stress of having a washer flooding the closet and having a potential mildew fiasco. So kudos to Todd, Travis and bronco pro kleen.

From the first contact, travis were fabulous. Kelly, the lady that answered for bronco carpet cleaning denver was able to schedule Travis to come out to our house and have a look within a very short time frame, which was very helpful! Jim was completely up front about the fact that cleaning the carpet may not remove all the cat urine odor, but I felt that it was worth a try before replacing what is fairly new carpet. I did, however, appreciate Travis honesty very, very much. Travis's professionalism and honesty allow the customer to make his or her own decisions, rather than the alternative - not getting all the facts and spending money while uninformed. Kelly is an absolute delight to work with on scheduling your denver carpet celaning, and she was able to schedule travis to clean the carpet within a very short time frame. It is VERY clear that both Jim and kelly are very professional and organized because the communication as to scheduling and the work was top notch.

Carpets came out much better then expected but there are a few spots that came back. Will be having you come out to fix free of cost.

WOW. What a great company. Friendly service and a job well done. Will be calling back with out question. Finally found a Good denver carpet cleaner :)

Returned my call fast. Got my on schedule right away. Carpets turned out great. 5 stars