Brhw.com

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You can see more of their customer service letters at - http://www.blueribbonhomewarranty.com/testimonials.htm

Blue Ribbon Warranty has the Worst Customer Service Possible.Customer person actually hung the phone up on me while talking to her about a repair man. I paid over 600 dollars for 3 years of warranty. Their inspector was not HVAC certified so threes later they refused to cover when furnace needed repair.Blue Ribbon warranty are crooks trying to take your money! They will not honor their warranty.

A home warranty from Blue Ribbon accompanied the purchase of my lovely home last year. My heater was recently deemed too dangerous to operate by the company I hired to clean it. Regardless of the fact that both our home inspector and HVAC deemed the heater functional at time of home purchase and before the warranty was purchased, Blue Ribbon Home Warranty is refusing to pay for this claim, with no justification, simply refusing, thus living two parents and a *toddler* in the cold.

Once again, it is my pleasure to commend the service persons you contract with. I received superior service from "Mike" a month or so ago, when the thermostat on my boiler was stuck. I had made my appt. for the wrong date! He went out of his way to make room for me in his schedule, and fixed the problem. Then, the garbage disposal quit. Monday is the only day I can be at home, and even though Ed had a full schedule, he came and fixed the disposal at 5:45 p.m.! I'm sure he'd have rather been home, but he was pleasant, efficient, and, the job is well done.###I hope I don't have to contact you again, except to renew my warranty...LOL. It is a huge relief to know that, if something does go wrong here at the house, my Blue Ribbon warranty is as good as gold! Thanks to all of you for a fine service. Micheline B.###Wheat Ridge, CO