Country Villa Laguna Hills Health

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OPEN NOW - Open 24 Hours

Very clean and organized facility. Everyone greets you with a smile from the door and answers questions promptly. I would recommend people to this facility.

My mother was at Laguna Hill for short term rehab. The staff was great, very friendly and attentive. The private room was really nice and spacious. Therapy team was excellent.

Do not send your loved one to this facility. They are understaffed, uncaring, and unsanitary. During my grandmother's 2 week stay they never once brushed her teeth or bathed her. They left her waste from morning bowel movement in the portable commode beside her bed for 8 hours before they realized they'd forgotten to clean it. During her stay there was an outbreak of Norovirus where over half of patients were vomiting with diarrhea. With the poor sanitation it is no wonder the virus spread so quickly. They served food to my grandmother without making sure she had her partial/teeth then left her room without responding to her requests for help for 30 minutes. At any given time you can hear patients crying for help and staff ignoring their calls. Absolutely unconscionable! At $8k per month insurance companies and hospital case managers should know the conditions at this horrendous skilled nursing facility that they refer patients to. The owner lives out of the country and is a business man first and foremost and clearly does not care about the safety and well being of the patients in his facility.

My sister entered Country Villa little over a month ago and she was in bad health, almost near death I would say. Today she is getting around in her wheelchair, she is eating and actually gained a pound. I think the staff is excellent and the care is above average. We have no complaints. The staff works hard and they are always pleasant and helpful. Kudos to the Staff at Station 4 and thank you for the care you give my sister.