Superior Flooring

Write a Review919-217-7001

CLOSED NOW - Opens at 9:00am

We hired this company to install the same hardwood flooring on the second floor as we already had on the first floor. They stated the job would take one day, which I thought was not possible, and they required payment up front, (red flag). Steve, the owner, assured us he would ensure we were completely satisfied in the end.

The installers arrived late many of the days they were working in the house, they even left early on a few days and the response from Steve was that we just needed to be patient and not rush their work.

We also asked Steve if they could install new stair treads and the same flooring on the stairwell landing, he stated they could handle the job. We hired them to perform the work on the stairwell as well.

The same installers performed the work on the stairs and after the work was complete we told Steve the work was not complete. The issues were:
1. The trim along the stairs was damaged in certain areas as a result of the install, damage which they did not fix.
2. The treads were nailed in and the nail holes were quite visible on all treads, the nails were all installed crooked on each step.
3. The lip previous lip holes in the trim were not filled in, sanded and painted.
4. The top lip was replaced with a cracked and crooked piece of trim.
5. The risers were damaged and not repaired during the installation of the treads, some had nails protruding from them.
6. The finish on the treads was damaged as a result of the installers attempting to use a brush to touch up a sprayed finish and using matte finish paint on a gloss finish surface.

Steve advised us that his company simply installs the tread and we would have to hire a carpenter to handle the rest. We advised NONE of this was told to us prior to the install, nor was there any paperwork provided by him outlining any limitations in what they do and don't do, he agreed to perform the work we requested which ends with a finished product.

Steve refused to admit the stair treads had nail holes in them, regardless of the fact he was looking right at them. He did agree to have someone come and make the repairs we discussed, I provided him a business card of a known carpenter.

The same installers returned again to perform the finishing work on the stairs and once they were complete the stairs were damaged even further than before, at this point we just told him to stop to prevent further damage.

We had a two professionals look at the job and advise us the work was done incorrectly, overall pitch of the stairs was now off at both top and bottom. The treads should have been glued, not nailed, to prevent creaking and ensure a finished look. Overall they both stated the job is still not finished.

This company asks for payment up front, they fail to keep their schedule and provide no contract outlining the scope of the project and or any limitations in what they will do and not do. They do not ensure customer service and change the scope of their services along the way to benefit the bottom line.

DO NOT USE THIS COMPANY!