Texans Pool Service

Write a Review877-982-3600

Wow! Disappointed in lack of customer service.
Last 3 weeks no one has cleaned my pool. They have kept up on chemicals but it is full of leaves and dead algae. Trish in their office informed me today that I need to participate in cleaning my pool even though I pay them to do it! That;s awesome! You're fired :)

We hired them for biweekly then weekly service from April. Our water was cut off in May which we found out later from the utility company, we received a message from Bob in the month of mid July saying that our water is cut off for many weeks. My husband called him to ask, for how long did he see that the pool water was not filling the water,he said 2 week.Further we asked what service they perform for two weeks in July,we did not receive any answer. Instead he informed us that-we should be thankful for him bending over backwards for cleaning our pool.My husband asked politely if he had been compensated for his services and apologized if it looked like we were upset with him.On the call,the end he said-well if you want us to clean your pool let us know.He sounded absolutely rude and expects his customers to be thankful for the service he provides.I don't expect this tone,especially when I am paying for his services!By this point we had already paid for July. They are liars & conartists

Bob came out bi-weekly during the winter months to treat my pool. Each month I noticed brown staining on thee bottom of my pool. Now it is spring and I have a lot of stain. When I questioned Bob about the stains he suggest I have the pool acid washed or re- plastered. He quoted my $3,400. I took a sample of the water to be tested to find the chemicals were all off balance . When I called Bob to inform him of my findings. He politely suggest that I find someone else to service my pool. Now I have to find another company to correct his mess. I can't belie he left me hanging like this. . He and Trish seem so nice.

I moved to Texas a year ago and didn't know any businesses in the area, I saw their truck riding down my street and wrote the number down. They are prompt, friendly, and very professional. My pool looks fantastic all the time!!