Terry Cullen Southlake Chevrolet

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CLOSED NOW - Opens at 9:00am

I contact the dealership prior to my visit when I got there Justin was outside waiting on me. That is what I call excellent service, he was responsive to what I was looking for in a vehicle and he made sure I was 100% satisfied before I left.

I absolutely love the entire Terry Cullen crew!!! My sons and I feel like family when we are with them!! My most recent visit was with the collision center. Jeremy, Chad, and Mr. Tom are amazing! They are genuinely friendly people and exude passion for their work as evidenced by their talent, expertise, and precision. The bumper of my 2014 Camaro "Mello" was hit by a tire tread of a big rig on the highway while I was driving 70 miles per hour. Mello was repaired by these gentlemen and looks like he was pulled fresh off the new car lot! I am so happy!! Thank you guys for fixing that "black eye"!! I also want to say that Justin, in sales, is awesome!! I dropped off my vehicle for repairs and needed to pick up the vehicle that I was going to drive during Mello's "resting period", as Justin calls it. Justin assisted me with picking up said vehicle to drive for the week. I truly appreciate him.

A supplement was done and repair time was extended into the next week.

Switching back to the collision center, I was provided a loaner vehicle for the extended repair time (when the supplement was done). I'm very grateful for that as well. The repair time was quick. The customer service was superior. My repairs are flawless!!! ☺������������

Terry Cullen shouldn't be allowed to represent the Chevrolet name. I had the most horrible experience with this establishment. After getting over $1300 in repairs off of my car, it still wouldn't pass emissions so I could get my tag before my birthday. The code for it was related to the work that I had done to the car already. I take it to Terry Cullen Chevrolet, and I get a rude service rep who basically just saw a woman, and thought he could get over on her. They set an appointment well beyond my birthday, and I had no choice but to take it. When the time came, I dropped my car off, and they had it for a day. The service representative, "Steve" called me, and told me that the previous work done on the car didn't have anything to do with them, (even though I guaranteed service due to the warranty on the parts,) and tried to jilt me out of $120+ dollars. I told him that he didn't understand that I shouldn't have to pay, and I had him talk to my advisor from a previous Chevrolet dealership so he could get an understanding. After an hour, he calls back, and says okay, I won't be charged, and they will get to the bottom of what the issue is. Another 2 weeks go by. I call, and check on the status, and they tell me to come get the car, and drive it on the highway because it needs miles on it to pass the code for emissions. I asked them, 'how am I supposed to do that with a tag that's bad? You guys gave me the latest appointment, and now you want me to drive it so it can pass emissions so I can get my tag? That doesn't make any sense.' The representative then says that they only have temp tags for their servicemen to put on the car, and drive it. So, I asked them if they could do that. Another week goes by, and again I call to check on my car, and someone tells me to come and pick it up, again, to come put miles on it. I went to get the car, and I drove it over the weekend, and brought it back that Monday just as the dealership specified, (because the emissions technician was on vacation). It failed emissions, I was charged for the test, and told that there wasn't anything they could do without charging me for another service. So, basically. I am paying insurance on a car that I can't even drive.Thanks for nothing, Terry Cullen. If you are a woman, do not go to this establishment by yourself. They WILL try to cheat you out of your money.

I bought my car in November. The transmission went out on it a month after I got it. I informed yall the transmission could not be rebuilt on these cars. I guess because I'm a woman. I don't know what I'm talking about. The owner told me they would put a néw transmission in it. After getting my car back I started having problems the same day. This is when I found out they rebuilt the transmission. They supposedly fixed it. Then I get it back again I take it for a oil change at another dealership and discover it has a recall that goes back to February. Mind you I didn't get the car till November. So you also sold me a car with recalls. I bring it back to have recalls fixed. Within a few weeks my car started acting up again. I call them and let them know. They tell me they can't get to it till May. To bring it in May. I'm on a weekend gateway in Atlanta. The frontdesk at the hotel I'm at calls me. To tell me my car wont go up the ramp. The next morning I'm dropping off my friend. The car will not even go. That same transmission yall rebuilt that I said couldn't be rebuilt goes out AGAIN. So yall have to tow it in. This time I'm told they got a transmission from the Chevrolet warehouse. Come to find out this is a rebuilt transmission as well. My dad notice the transmission was leaking. He wanted to make sure so he wiped the fluid up. I checked it later. Yeap transmission leaking. I call them and tell them. Get car back they say it was the case not the transmission. I haven't had my car a good week. I'm having problems with the car again. When I give it gas it doesn't want to pull and it jerking. Same thing happen with the transmission that was orginal in the car before the transmission went out.

Horrible service and they are full of lies Jeff in service lee Powell are both liars and cheats run from this place and listen to the reviews don't buy a car here or use the service dept

Asked my 86 year old Dad to take my car their To get the inside door handle replaced. Got my car back with the drivers idea door lock not working properly. Have to use the key to get in my car and the same door locks it's self when I close the door. So I better have my keys with me. I like to think a dealership would make sure everything is working properly after the job is complete. Not pleased at all with thier work.