07/25/2014Provided by YPmobile
We paid Emerald Carpet Care to do a move out clean of our home once we moved out. After only 25 minutes of cleaning a 4 bedroom house with 6 rooms to clean, the house smelled like 'wet dog' a few days later. When I questioned the owner, Mark, he informed me that it was my responsibility to inform him that we had had pets. (He doesn't ask if you have pets because he feels that is rude to ask). Without paying for an extra service for pet deodorizing, he told me that yes, the house will smell like wet dog. Well, because this was never communicated to us, we now had the embarrassment of new tenants coming to our foul smelling home. I asked for my money back but he said no. So he said he would come redo the carpets but I would have to pay the extra for the pet treatment. This could have all been avoided by him asking me the simple question 'do you have pets?' I was very unimpressed with his professionalism and him pointing a finger at me like it was my fault for not coming forward with the information that we had pets. I will not use this company again.