Emerald Carpet Care has been taking care of commercial and residential properties for over 20 years. With trucks available in Jacksonville, Morehead City, New Bern and all areas in between, we can be there - when you need us, where you need us! Some of our services include:
  • Carpet cleaning
  • Difficult stain removal
  • Bleach stain restoration
  • Furniture cleaning
  • Tile and grout cleaning
  • 24 hour emergency water extraction
  • Pet odor elimination - guaranteed!
  • Carpet repair - stretching and patching We use environmentally safe products. Your satisfaction is guaranteed! Call or visit our website today!
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    M
    mommagrl86

    07/25/2014

    Provided by YPmobile
    Unfortunately disappointing

    We paid Emerald Carpet Care to do a move out clean of our home once we moved out. After only 25 minutes of cleaning a 4 bedroom house with 6 rooms to clean, the house smelled like 'wet dog' a few days later. When I questioned the owner, Mark, he informed me that it was my responsibility to inform him that we had had pets. (He doesn't ask if you have pets because he feels that is rude to ask). Without paying for an extra service for pet deodorizing, he told me that yes, the house will smell like wet dog. Well, because this was never communicated to us, we now had the embarrassment of new tenants coming to our foul smelling home. I asked for my money back but he said no. So he said he would come redo the carpets but I would have to pay the extra for the pet treatment. This could have all been avoided by him asking me the simple question 'do you have pets?' I was very unimpressed with his professionalism and him pointing a finger at me like it was my fault for not coming forward with the information that we had pets. I will not use this company again.

    More Business Info

    Fast drying time. Child & pet safe products. Same day service!

    Hours
    Regular Hours
    Mon - Sun:
    Brands
    Carpet Repair
    Payment method
    visa, master card
    Categories
    Fur Storage & Services, Chimney Cleaning, House Cleaning