Metro PCS
14965 Max Leggett Pkwy, Jacksonville, FL 32218
Reviews
09/08/2020
Provided by YP.comThe manager sheronda was so kind, compassionate and helpful. She truly exemplified what it means to offer excellent customer service. Sometimes life is hard and a little kindness goes a long way. Her professionalism and willingness to listen and care about her customers was above any I feel I have ever experienced anywhere else. She fixed my issue and went above and beyond and truly made the difference in my day. Thank you Sheronda your employers are blessed to have you!! I am blessed to have interacted with you.. I
07/25/2018
Provided by YP.comThis story happens last week, on July 16, 2018.
My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine.
So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch.
Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.
And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...
Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this.
But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us.
Terran, God Bless you and your Family.
Sincerely,
Ann and Randy
Indianapolis, Indiana
06/05/2012
Provided by YP.comIf I could have given no stars I would have but they made pick at least one. It was the worst experience. They were very nice when they wanted me to sign up but when I needed assistance they were rude, they did not honor their promises, very unprofessional, basically stole $50.00 dollars from me. I recommend you DON'T do business with them.
11/11/2008
Provided by YP.comCustomer service was HORRIBLE. Spent over an hour waiting and didn't transfer my old number to new phone. Bought a new phone even though new service could have been transfered to new phone. Very disappointing. Not sure if all customer service reps at these stores are as unprofessional and uneducated on the product and service, but I would recommend trying another store for service needs- better yet try another MetroPCS dealer all together!
More Business Info
- Hours
- Regular Hours
Mon - Fri: - Payment method
- cash only
- Neighborhoods
- Jacksonville North Estates, Northside
- AKA
Metro by T-Mobile Authorized Retailer
Metro by T-Mobile
- Other Links
https://www.metrobyt-mobile.com/stores/bd/metro-by-t-mobile-jacksonville-fl-10215788
- Categories
- Wireless Communication, Cellular Telephone Equipment & Supplies, Cellular Telephone Service, Communications Services