Ace Air Conditioning & Appliance

Write a Review904-646-1166

CLOSED NOW - Opens at 8:00am

This company and it’s owner Troy are unprofessional and I do not recommend anyone let their employees into your home. Their employee Garrett came into my home to install a dishwasher, and to cut corners he pushed my counter top up about an inch to shove it under the counter! This pulled all the caulking out from under our entire counter around the sink area! We called and let Ace know what had happened, and they told us someone would be back out. When Garrett arrived, he told us we needed to cut our wood floors to install the dishwasher properly. We then paid an additional $100 to have a handy man come out and fix the floor. When Garrett came back again, he was clearly upset as he said the “F” word over 30 times in front of my baby. He then proceeded to attempt to charge us for installing the dishwasher again (even though we had already paid him to do so), did not offer to pay for damages, and called my husband an a**hole when he told him he wasn’t going to pay again. The company offered us a full refund when they found out what happened, however a few days later we realized the entire island the counter is on had been improperly drilled into and was now dislodged from the dishwasher and counter. We called back to let them know what had happened, and Troy the owner called my husband to let him know we didn’t have any “evidence” they had done the damage and we could take him to court if we wanted our kitchen fixed! I am blown away this is how the owner of a company would handle business. Our kitchen is now damaged, thanks to these fine folks. My advice, stay FAR away unless you want to pay out of your own pocket for any damages their lazy employees might make to your home!

Nice customer service, friendly. Our repair man did a great job. He knew exactly what was wrong, fixed it and was done within 2 hours. Definitely would use them again.

I found this listing online and the address ended up being incorrect. This company is very friendly and does appliance and air conditioning repair. They came to my home, repaired both appliances and it was a very pleasant experience.

They were very thorough and professional. It was a good business experience and i would use this company again.



Thank you,

Mrs. Clara