U-Haul Neighborhood Dealer

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CLOSED NOW - Opens atTomorrow 9:30am

I own a few different companies within the orange county area. I rent U-Hauls about 3-5 times a month and never had a problem, at all. The paid employees at this U-Haul location are GREAT! (which is why I am giving them a 3 instead of the 1). My concern is that I called at 1PM of the due date to inform them directly that I was on the way there and that it would be returned about 1 hour past time of the rental from the previous day. The person on the phone (who I found out, later, to be the owner) then informed me that I would have to pay for an extra day. He went on to explain that it didnt matter if it was 1 hour or 24 hours late....... I would still have to pay for another day. I agree that it was an hour late and told him politely that I will just return it the next day since I was already being charged...... Here is the part that blows me away: The owner then DEMANDED that I bring it back that day since it was already rented at 4:30PM by another party. I asked, "If you are charging me for another day, why are you demanding I bring it back? I can bring it back right now so your 4:30 will have it with hours to spare. But if you are charging me for another day, I can definitely use it for another day" The conversation started getting heated and the owner finally said "if you dont bring it back right now, I will charge you another $75 TOP OF THE second day".... I was speechless. I said "if you feel you must do it, then you lost a customer". The next day, the manager (WHO WAS AMAZING TO WORK WITH) informed my that I was, indeed, speaking to the owner and WAS charged the extra $75. Needless to say, the owner was unavailble at the time. The owner did receive an extra unwarranted $100 from me, but ended up losing thousands from continued business from my company.