CCPA
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03/01/2013

Be a smart consumer, don't bring your car here

I went to CTA to get my windows tinted. Went back to get one of the windows redon and some audio equipment put in. When I got my car back the door handle was broken. When I called about it I was told that only two people worked on my car and they didn t do it... then they hung up on me. I called back again and once again said my handle was broken. He said he was the only person in my car so it wasn t him. That means he is a liar who can t own up to his mistakes. I will NEVER suggest anyone bring their car here because you will end up paying for the services done to your car AS WELL AS the damages THEY do to your car

08/25/2014

better than factory,great family owned business cta

i bought a new lifted TRUCK from crystal Chevrolet at the year mark my wheels were pitting, the truck only had a thousand miles on it... i took it to the dealer under warranty and to my horror i was sent to a shop not gm... not factory.......i was worried ... being a small business owner for 31 years i decided to take the truck and hope for the best and that is what i received.... Tim the owner was polite professional and a vast experience..he took care of all replaced all four wheels....when i just bought a new high country 2014 i told the dealer not to lift the truck i wish Tim to lift it i trust him with my and passengers.. well being, not just anyone can lift a truck properly and most importantly back up their work.....;]my new truck was just lifted by Tim and staff now i am truck riding high and proud!!!!

11/07/2016

Unhappy Customer - oh well...

I had CTA tint the windows of my project van. When I pointed out areas of concern about the installation workmanship (an end of tint folded out and the irregular trimming dimensions of the tint around factory mountings) the tech became defensive and started raising his voice to me. He told me that he has decades of experience and the concerns I had were dismissible as being "industry standards" in quality. He then dismissed my vehicle stating it was "only a work van." Yes, my van and my money! I was told no one in the industry would have done what I requested (remove/tint/reinstall) the side and rear pop-out van windows. The tech then claimed that I was the only person who has ever complained.
The tech then requested for me to follow him to the office and speak with the manager. When I approached the manager, the tech immediately interjected merely wanting the manager to agree with him by summarizing vaguely my concerns and then asking leading questions of the manager to support his comments. The manager did not inspect the vehicle or ask me any questions. I told the manager I was unhappy with the work and had even stated I would have assisted them in order to produce the results I desired. I had even visited the manager a week prior and advised him of the tint work I wanted and how I could remove the pop out windows to make a factory standard look if needed. The manager sided with the tech and made no concession what so ever to remedy my disappointment. I paid the bill in full and left.
I attempted to file a complaint with the BBB and the inverness Chamber of Commerce however CTA seems to not be a member of either.

hollie.perry.58
hollie.perry.58

03/01/2013

Provided by YP.com

I went to CTA to get my windows tinted. Went back to get one of the windows redon and some audio equipment put in. When I got my car back the door handle was broken. When I called about it I was told that only two people worked on my car and they didn t do it... then they hung up on me. I called back again and once again said my handle was broken. He said he was the only person in my car so it wasn t him. That means he is a liar who can t own up to his mistakes. I will NEVER suggest anyone bring their car here because you will end up paying for the services done to your car AS WELL AS the damages THEY do to your car.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Mon - Fri 9:00 am - 5:30 pm, Sat 9:00 am - 2:00 pm
Brands
Jeep, Llumar
Payment method
all major credit cards, check, debit, amex
Categories
Truck Accessories, Auto Repair & Service, Automobile Accessories, Automobile Detailing, Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Glass Coating & Tinting, Recreational Vehicles & Campers, Trailer Hitches, Truck Caps, Shells & Liners, Truck Equipment & Parts, Truck Equipment, Parts & Accessories-Wholesale & Manufacturers, Van & Truck Accessories, Window Tinting

Payment Options