Office Depot

Write a Review281-812-3348

CLOSED NOW - Opens at 8:00am

I will NEVER NEVER EVER go back to OD . After re-doing my hard drive and keeping it two weeks , it was more messed up than ever . I had to hire Geek Squad to fix it . Very poor quality work from OD . I will never go back .

Dealing with this store was a nightmare, NEVER AGAIN!!!



Basically, my husband and I shipped our computers to Canada through this store since I was going to be staying with him for the next six months in his home town. First of all, the girl behind the service desk couldn't be bothered to help us. We stood there waiting for a good ten minutes until she even bothered to acknowledge us. Then she turned the screen around and said to follow the prompt after we told her we wanted to ship two packages to Canada. That was the end of her "help." Nothing was explained to us, and we followed the prompt. She didn't explain anything about customs, or possible fees, nothing.



Fast forward two weeks when our computers finally arrived. We were told that customs wanted to charge us $500 for both computers due to "customs fees." We had never heard of such a thing, especially since these were our own personal belongings, and no such fees were explained to us from the worker from Office Depot. There were no signs, or warnings on the screen when we filled out the forms needed to ship the packages. We explained this to UPS and they were willing to drop the fee to $150. The boxes looked like they had been in a car accident with holes in the boxes, torn edges, the works. My husband's computer was totaled as well as my computer screen. Luckily my computer made it through just fine. We called up UPS (who Office Depot used to ship it) and put in a complaint. They contacted us and said that Office Depot would need to contact them since they are listed as the "shipper."



We called this office depot several times over the next five months, and the manager (George) promised to keep in touch. This ended up costing us even more money due to long distance charges since we were in Canada at the time (Which ended up being almost $200). Still, George never returned our calls, never sent us emails (which we requested since the long distance charges were killing our finances). We tried to call head office and they said they would relay the message, and still we never received a notice.



A few days ago my husband filed a complaint with the BBB, and a rep from Office Depot contacted us. She said that we didn't ship the package through them, and that there was nothing they could do to help. That we need to contact UPS, AGAIN giving us the run around. This has been an absolute nightmare over the last ten months. My husband was forced to replace the unit, which was worth $1000, and bought the same unit. This means we're out $2000 because Office Depot can't get their act together. Never again will I ship anything through their stores or UPS. I have never had such bad customer services and such a blatant lack of customer care. If it wouldn't put us in even more debt I would file legal action against these morons. Trust me, go somewhere else for your shipping needs unless you want your belongings broken with nobody willing to replace them.

You can find most office items at this store.