Transtar POS
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10620 Stebbins Cir Ste A, Houston, TX 77043
10620 Stebbins Cir Ste A, Houston, TX 77043Reviews
08/29/2011
Provided by YP.comMy restaurant spent over $11,000 in POS equipment and related from Transtar POS less than a year ago. Installation and training from one of their technicians(name withheld) was the only positive experience throughout this entire contract. The technician(name withheld) is no longer with that company which is not surprising considering the company's business ethics and practices.
The server terminals have hardware and software problems constantly. Most were small issues that could be overlooked and solved with a simple restart of the system.
Not too long ago, one of the terminals started to lockup or freeze constantly which made in inoperable. The first service support call in relation to this unit was still under the warranty period. Transtar POS sent someone to pickup the machine for support. It came back and still exhibited the same issues. We called Transtar POS again for service for the same exact unit, and they RMA'ed it for repairs. It came back to their office and sat there for about a month until we contacted them inquiring about the status of our POS terminal. They brought it back and basically used the unit as leverage to force us to pay a $150.00 fee. One of the owners paid the amount and the machine was released to us. It STILL exhibits the same problems which were supposed to be repaired the 1st and 2nd service calls. After multiple unanswered calls and emails to the owner and a service technician, the technician responded to my last attempt to call and refused to take responsibility for the ineffective attempts to repair my POS terminal. He requested that I take it back to their office myself and pay for another repair which should have been resolved the 1st time it was sent back, not to mention the 2nd time we sent it back for the same issue.
Do NOT contract with Transtar POS for any type of products or services. You will be basically overpaying for bad hardware, bad service or lack thereof, and big headaches. There are plenty of other POS companies that are better choices.
Thank you for taking the time to write a review on your experience with Transtar POS, and I'm sorry that the service and hardware did not meet your expectations. We love compliments, but we also welcome your complaints as an opportunity to make it better. Since this is my first time to read your review, and with the amount of time that has passed, it will be my assumption that your problem have been resolved. But in the event that the problem still exists, we will gladly honor the manufacturer warranty on that hardware. Unfortunately, manufacturer warranty does not cover the cost for driving out to retrieve the equipment, or cost of shipping. Hardware will fail, and some more often than others. On a positive note, feedback like yours has led us to directly work with the hardware manufacturer to find a more efficient solution, while minimizing cost to the end user like yourself. We are now equipped with extra parts supplied by the manufacturer to be able to repair/replace in house or on site. This will eliminate shipping cost from the standard shipping rate to $0. In addition, repair or replacement estimated time for hardware, such as HDD and LCD Panel, is reduced from a few weeks to one day/same day. All of our support services and charges are readily available for anyone to see on our website, and all our clients have found one that meets their need. Thanks again for your comments and observation. We value your feedback and our doors are always open to supporting your restaurant technology needs, and the opportunity to make it better.