Brio Italian Grille

Write a Review713-973-9610

CLOSED NOW - Opens at 11:00am

I took my family to dinner at Brio’s in Houston. At the end of dinner, I asked the waiter, Jorge N., for a gift certificate in the amount of $130.00. He obliged. When I received my bill, I noted that he had added a 20% tip to the gift certificate. I asked about this and he said they add 20% to all parties of six or more. I countered that it should only include the meal, not the gift certificate. He said that he was told to do it this way by his manager, Alberto C. If this is truly the way they conduct business and treat customers, they have lost my business and all who I can find to tell about this incident. I certainly hope the lost business is worth the $26 they ripped from me. (PS: Waiter and manager names could be inverted. Not sure.)