Bissonnet Village Apartments

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The worst thing about Bissonnet Village so far is the insect problem. There is something that bites us while we sleep, starting our first night in the apartment, when we had brought in only a few of our belongings. So far, it does not seem like we have bed bugs in our apartment, but the office staff was VERY defensive about this topic. We do have LARGE COCKROACHES. Less than a week after we moved into the apartment, with almost no food in the apartment, we started getting roaches, mostly in the bathroom. As I am writing this, I went into my bathroom and discovered a dead cockroach in my bathtub, it would be a live cockroach, but I got a can of Raid myself and sprayed the giant hole in my shower wall that was there when we moved in (more on maintenance issues in a minute). When I complained to the office staff about the roaches, I was told that “everyplace has roaches.” I was put on the weekly exterminator list. Yes, there are weekly visits from an exterminator, some people might find this comforting, but haphazardly spraying a few apartments when people complain is not going to address a roach infestation, they’ll just move to the neighbors for a couple of weeks.



Maintenance on the buildings is lacking. As mentioned above, there is a hole in my shower wall where several of the tiles were bashed in around the shower faucet. I have reported this to maintenance, I am waiting to see if it will be fixed. There are a number of other maintenance issues inside the apartment, I informed the office of these, in writing, and was told they’d be looked at that afternoon. Two days later, I returned to the office to find out which, if any, of my maintenance issues would be addressed. First I was told, in a rather irritated fashion, that the walk-through had been done. When I said, yes, but I wanted to know what would be fixed, the maintenance office was called, and I was told that the walk-through had not actually taken place yet. I am waiting to see what, if anything, will be fixed, I will update with details and time frames. This doesn’t even address the broken/uneven sidewalks, missing edging, half-dead plants, etc. on the outside of the building, that along with trash thrown about the ground gives the complex a rather run down appearance and unpleasant atmosphere.



In my experience, the office staff is unreliable and unprofessional. The office is not open during scheduled hours, and they don’t leave a note or let the answering service know when they will return. I’ve been by during business hours, and found lines of people standing outside waiting for someone to return. I’ve even heard the postal carrier say that he could not deliver packages for several days in a row because the office was not open when it was supposed to be. If you call the answering service and leave a message, you will not be called back. I was not even informed when my rental application was accepted, I had to call to ask (although I was, in a rather irritated fashion, told I had been informed via email, an email that never arrived in my inbox or spam filter, and I checked, carefully).



They like to call it “valet garbage service” but a better description would be, “leave your trash outside three times a week to attract pests.” They have everyone set their trash outside their door three times a week and an employee walks around to collect it. There are dumpsters on site, we use them, but it seems many of my neighbors opt to use this “service.” No doubt this provides sustenance to the small animal I’ve seen scampering under the sidewalk near my apartment.

In addition to the scheduled leaving out of trash, there is random trash around the buildings. When I moved in, there were cigarette butts, a cigarette lighter, a ball point pen, a pencil, and some other trash items, all within three feet of my door. The rest of the grounds are pretty much the same way. The areas around the pool have a LOT of cigarette buts, beer cans, etc.