Sears Parts & Repair Center

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One more time it was a disappointment.
This was the 4th technician to come and the appointment was from 10am to 2pm. By 5pm he was at 2 hours from my home.
And of course I had to reschedule because I had a previous appointment that I couldn't miss and stay home waiting for him, that might not even come.
My problem start 1 month and a half ago and every technician that comes gives a different diagnostic and order a different part. At a moment I had 4 parts at home order by 2 technicians.
I use to love Kenmore and bought a lot of appliances in SEARS but after this experience I'm definitely looking for another company and brand.

They came out took the microwave down and changed the control pannel. It took 2 hours and it was not fixed. The tech said to call and tell them. I called and they told me they did not change the part because the microwave was working. I said I have a 4 minute video of the vent opening and closing on its own. They have been out 7 times, and its not fixed. The techs say they can't fix it, and it needs to be replaced. Finally after many phone calls them verify the account talking about the problem with me. I get to the people who will handle replacement of the. Then they ask for Jennie because she is the account holder. I told her Jennie has passed away a month ago. I have always handle this. Then they said we cant discuss this problem with me because the account is in my sister in laws even if that was the case it appears they will discuss your information with anyone, until they have to spend money. Then if someone died a death certificate is not enough they want Estate paper work

Made the appointment for my elderly mother. They were on top of things! received texts throughtout the process and they treated my mother with respect and kindness! Thank you SEARS for the wonderful service!