Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Hesperia. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
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Pamela R.

11/11/2016

Provided by YP.com

My husband and I had a deplorable experience at the Enterprise in Hesperia. First off, I am a cancer patient who was made to wait 2-1/2 hours to get our car. We had only 1 person in line ahead of us, but a 2-1/2 hour wait? We were told several times, this is your car only to have someone else get the car ahead of us. They are so short handed there at the Hesperia location that the sales people are outside washing cars. How in the world can you get any kind of decent service when your salesperson is washing cars? So, after 2-1/2 hours they finally get a car for us and want to "make things right." So they gave us a $25 discount and supposedly a full tank of gas. Okay, they called us after we got home and told us only 1/2 tank of gas. When we brought the car back 2 days later, we returned it with 1/2 tank of gas and they charged us $8 for refueling. What??? I don't believe we got any "free gas" do you? On top of that, we only asked for the damage waiver insurance and they charged us $33 for the damage waiver and then another $36.70 for things we didn't want. Needless to say I am NEVER going to rent from Enterprise again. Its not worth my time to have to sit for 2.5 hours outside in the heat because the place was so busy there was nowhere to sit inside. By the way, the Victorville location of Enterprise was 100% better if you still want to rent from Enterprise after this review.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
discover, amex, master card, visa, cash, check
Categories
Car Rental, Automobile Leasing, Truck Rental, Van Rental & Leasing
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