PetSmart
11740 W Broad St Ste A, Henrico, VA 23233
Reviews
03/18/2014
Provided by YP.comI took my 6 month old GoldenDoodle to be groomed for his first time to the Petsmart at Shortpump and I DO NOT recommend them at all. I asked for his ears, face, tummy area, feet and hind quarters to be trimmed up since it was his first time and I wanted to ease him into the grooming experience. When I picked him up his feet looked like they had been hacked at by a 4 year old and his face was shaved down WAY to close which just looks weird on a goldendoodle. Also the bottom edge of his ears was not a straight cut more of a zig zag that looks as if a child did it. And on top of all of that they charged me $62 which seems outrageous for the 10 minutes that they spent on him. I will trim him myself before I ever go there again.
11/21/2011
Provided by YPmobileTook my dog to The short pump location, the groomer shaved my dog as she was so careless to not make sure she was reading the paper on the correct dog so she gave my dog the hair cut that was requested for another dog and dis the complete opposite of what I requested. When I arrived she acted like what ever!! So angry that she shaved my dog bald!! And management was like what would you like me to do we can't put the hair back on your dog. Don't take your animals to be groomed here!!
12/21/2007
Provided by YP.comEmployees and manager are EXTREMELY RUDE. When I talked to the manager about the employee's attitude, he acted as if nothing was wrong. They also tend to sell dying animals. Go to Perfect Pets instead. They know to take care of their animals much better than Petsmart and they are courteous to their customers.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Brands
- Nutro
- Payment method
- cash, discover, check, amex, master card, visa, debit, paypal
- Location
- Parc Place at Short Pump
- Other Links
- Categories
- Pet Stores, Aquariums & Aquarium Supplies, Birds & Bird Supplies, Pet Food, Pet Grooming, Pet Services, Pet Training, Tropical Fish