Sullivan's Scrap Metals
451 Oakdale Ave, Hatboro, PA 19040
Reviews
11/07/2016
Provided by YP.comThese guys are the real deal...all of the employees courteous , kind, and professional. I continually use them at all of their locations....
11/02/2015
Provided by YP.comSullivan Scrap lost a customer!! I would give zero stars if possible. your employee at the nonferrous metals who is foreign was extremely rude, he went through my seperated e scrap, grabbed what he wanted and told me the rest was crap. The he threw it all together in a large trashcan ( it was separated in individual buckets as your other nonferrous employee trained me to do)and tried to take it from me without paying me!!! He also low balled my scrap prices which i use to feed my family. i will never come there again. wilcox and e scrap online will be my new scrappers. I know i didn't bring much but i was just starting and was testing all local scrappers, you lost big time!! I have thousands of laptops and PCs...
However, your ferrous metal employee and the other nonferrous employee were great, it's a shame you changed to the other guy. CU!
UPDATE!!!!!!!!!!!REPLY FROM SULLIVAN AND MY ANSWER!!!!!!!!!!!!!!!
Matt
Thank you for reaching out to us with your concerns. All our staff is trained to provide customers with proper information and a proper explanation for any questions you may have. We will speak with our employee today regarding your transaction and understand what took place on Saturday. I believe that the way he may have explained it might construed improperly due to his accent. We want our employees to be friendly and by no means rude to our customers. However, we will look into the matter today and Gordon, my operations manager, or myself will reach out to you.
In the meantime please see myself or Gordon, my operations mgr, and we will give you an extra $0.05 per pound on your escrap the next time you are in. We value all customers business and thank you.
Thanks and Best Regards
MT RESPONSE:
This transaction happened a few weeks ago, I am sure you can look up my name to see the last time I was there. I understand that everyone is instructed to give information regarding the scrap brought to you but it changed from the last person who used to run the nonferrous. I followed the previous employees instructions perfectly and received nothing but problems a few weeks later from this employee. There was no problem with his accent, I work with many people from all over the world so I am very accustomed to this and am rather annoyed that this is even a concern. Also giving me .05 per pound as a consolation is absurd since it is offered to everyone who downloads your coupon online...pacification is not required since I will not be there ever again!
Bad reviews will be following this email as I don't want anyone else to be snookered!
01/13/2015
Provided by YPmobileI've been to over a dozen scrap yards and this one is by far the worst. Their prices are crappy and they don't know how to weigh their scrap none the less they used foul language while talking to me. Very disrespectful and I'm very disappointed
05/29/2013
Provided by YP.comThis is the most honest place to do business. They treat everybody like they actually like to have them come in. Prices are dead on.
More Business Info
Service is our Specialty! We Buy and Sell Scrap Metals
- Hours
- Regular Hours
Mon: Tue: Wed: Thu: Fri: Sat: - Extra Phones
Phone: 215-426-3852
- Brands
- aluminum, brass, copper
- Payment method
- check
- Location
- our main facility is located in Hatboro, we have two additional location in Philadelphia on East Westmoreland Street and Edgemont Ave
- Amenities
- large roll off container service drop off/pick up for large orders and industrial customers
- Accreditation
Member of ISRI
- Associations
- Member of Institute of Scrap & Recycling Industry
- AKA
Sullivan's Scrap Metals, Sullivan's Scrap
- Other Links
- Categories
- Scrap Metals, Recycling Centers
- Other Information
Parking: Lot