BTI-Mayflower

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When shopping for carriers to transport a car from Massachusetts to Texas, I was quoted a wide range of prices. After reviewing the bids and speaking to George Rohlfing, I made the decision to work with one of the highest quotes as George assured me that the service would be top notch and if any issues arose, BTI and Mayflower would handle any issues or concerns.



Sadly, this turned out to be nothing but a bold faced lie.



During transport, the driver called and asked if I had seen the car prior to pickup. As I purchased it on Ebay, I had not and indicated such. The driver then implied that the car had many "bumps and bruises". This seemed suspicious, so I contact George to inquire as to how I should handle a car "IF" it was damaged during transport. George was very defensive which was the first red flag. After calming down, he told me that I could not refuse delivery as the car would then be taken back to a warehouse and I would be charged for storage until pick-up. He told me that upon receipt, I could then file a claim with Mayflower.



Upon delivery, I noticed damage to the car. I provided George and Mayflower with photos, documentation from the pick-up (the garage observed the driver make contract with the truck and my car), and their own document which indicated clearly that no dent was observed at pickup (despite numerous other observations).



In the end, Mayflower refused my claim because I did not fill out the their paperwork according to their procedures. The paperwork is ambiguous at best and no where does it say "to be completed by recipient". The driver mislead me saying that I would sign the document and then file a claim. George too mislead me as to how I was supposed to file a claim and handle the issue. When it came down to taking responsibility as he had promised, he did nothing of the sort. Even IF Mayflower had not mislead me, the simple fact that no dent was observed by their driver or their agent in the notes at pick up, but a dent was then observed at delivery means that Mayflower should take responsibility as George promised.



No only did I pay much more to utilize George's services, but I did so because of what George promised. He didn't even attempt to keep that promise. I would steer clear of BTI-Mayflower and George Rohlfing. Period.