Heads And Tails Inc

Write a Review757-838-2952

Lena is great at what she does. The fact that she has been in business for over 25 years and has customers that have been bringing their family dogs to her for decades speaks for itself.

About a year ago, I was searching around for places to get my dog groomed. I decided to give Heads & Tails a call, since it was literally down the street from my house. A woman answered and proceeded to ask me numerous questions about why I wanted to get my dog groomed there. I told her how I was interested in finding a groomer who was local and convenient for me to go to. After interrogating me some more about what my dog was like (I told her a small Lhasa Apso), she then decided to say "Sorry, i don't think I am going to take your dog as a client. My mom and I are just too swamped to take in any more difficult dogs". By then I was too shocked to say anything further. I was polite the whole conversation, but this woman really wanted to judge my dog, even though she had never met her before. This was all too disappointing, considering I had heard they specialized in grooming small breeds. I didn't know making an appointment was like trying to get into an exclusive country club!