Central Coast Custom Inc.

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Hello my name is Gary Cooper. I have owned this business since 1986 and do a tremendous volume of work mostly from repeat local customers. Of course without knowing who this is or what kind of vehicle I can't comment on specifics and neither myself nor my manager recall this situation at all. We deal with rude and even dihonest CUSTOMERS every day. If myself or my manager did what this person claims, the husband had to of been yelling, accusing and cussing at us for a long time because we do have alot of patience dealing with the public, but only to a certain limit. To address the Air conditioning issue, it sounds like they probably had a freon leak from a component. Possibly the compressor which is about a $1000.00 job. If it is the old R12 freon, it is against the law to let a vehicle leave the shop with a leak because R12 destroys the ozone layer. If it was the newer R134a freon then we found the leak, explained it to the customer and they just didn't want to repair it. It sounds like the shop in Colorado just filled the system with freon. It will work for a while until the freon leaks out again. Like I stated if it was r12 I believe it is a federal law that the vehicle can not leave a shop with a leak so that shop was not doing it legal. BUT it may be a state law and be legal in Colorado - I don't know. I think the length of time we've successfully been in business, the excellent reputation we have locally and the volume of work we do spaeks for itself. No business can make everyone happy. If anyone reading this has dealt with us, please respond. Thanks for your time, Gary