Here at Paul's TV, we have been a family owned and operated business since our origin. Arthur Paul, Sr. opened the doors to the first Paul's TV in Westerly, RI in 1947, along with a staff of four employees. Raising a family and a struggling economy forced him to pursue other venues, and the family business dissipated until Arthur's youngest son, Gary, opened his first location on Route 184 in Groton in 1980. He opened the store with little more than his high aspirations for the future to accompany him, and as business grew, he slowly added members to his staff. Wanting to keep it solely in the family, he added first, his father, then his brother, Steve. Jump ahead from our modest beginnings in 1980, to the present year, and things have certainly changed. We are presently housed in a 10, 000 square foot facility in downtown Groton, right off of the Goldstar Memorial Bridge. We have a fleet of 6 service vehicles, and a staff of 16 employees. One thing remains the same though, and that is our strong family values. Four generations of Paul's TV, now run the day-to-day operations of the business, hand-in-hand with our outstanding staff, and we are all committed to providing the best service to each and every one of our customers. Keeping with the family tradition, Arthur Paul, Sr. and his son, Steve, manage the sales department hand-in-hand. We carry nearly ten major brands of televisions at our facility, and we can special order brands we do not have on site. Some of the most popular brands we stock include Panasonic, Sony, and LG. We carry not only televisions, but home audio, DVD/VCR combination units, microwaves, a wide variety of high quality furniture to house your new products, electronic accessories, and much more. All of our new units come with a 12 month manufacturer's warranty. We also carry, and strongly recommend protecting your investment with an extended service plan. The purchase of one of these plans gives you the peace of mind in knowing you are covered for a full five years on all parts and labor costs that may be endured, if your product should fail outside of the manufacturer's warranty. We also provide set up and delivery for all major purchases. We will deliver and perform basic installation of your new equipment the very next day. For an additional fee, one of our installation experts will come to your home and hang your plasma or LCD television on the wall as well, saving you space and giving a very clean and modern look to your room.
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Karen R.
Karen R.

08/20/2015

Provided by YP.com

If LG refers you to Paul's, ask for another appliance repair store. I have an LG dishwasher that is only 5 months old. The error code indicating a blocked drain, which shuts down the machine. LG sent me to Paul's, they came out and performed the recommended repairs. After the repair man left, I tried the machine and the same code appeared. I called them back and they said it was our new garbage disposal causing a blockage problem. Simple test, I drained the dishwasher into a bucket, and the same code appeared. I called a back, the repair man complained he didn't have the time for this test or to run the dishwasher cycle; which he claimed was more than 1 hour. How come he didn't know there was a quick cycle, which would have shown in less than five minutes the drain function was not working? From that point on Paul's played games saying they would be out the next day then stating the part was on order or I was not on the schedule. This went on for over a week. Bottom line, ask for another repair shop if you are referred to them.

Lori S.
Lori S.

01/21/2015

Provided by YP.com

Paul's TV Sales & Service was chosen by our extended warranty company to repair our 3-year old LG dryer. The dealings by telephone were extremely cordial, and the staff seemed familiar with the parts needed.

As promised, a repair person arrived yesterday--on time and ready to work. Ed was friendly, professional, capable and efficient. He rebuilt the motor and even replaced the dryer's drive belt in short order.

We received no paper record of the service call, an oversight which I have called to the firm's attention. However, based on our experience,

we would not hesitate to use their services again.

jjl6200
jjl6200

09/04/2010

Provided by Citysearch
Good Luck if you plan to use their service!

The store was in business for a long time, so I decided to try their repair service when my Sony STR-DG2100 receiver had a ""Protector Error"" problem and cannot be cleared just slightly after the two year warranty. And Paul's TV is the closest Sony authorized repair shop in my area. I like my receiver so I decided to get it repaired instead of buying a new one although a new receiver cost not much more than the repair cost.
The repair cost was $90 which was fair, the store had 90 days warranty only if brought all my wires and speakers to test at the store which was impossible in my case since all my wires are inside the walls. I carefully checked there were no shorts in the wires and made sure that the impedance of the speakers was good. Then I hooked it up and tested the channels one by one. After I hooked everything up, it ran about 30min then the same problems happened. So I brought it back to repair again, and paid another $90 since I did not bring my speakers and wires at the first time.
After I got it repaired this time, I hooked up my 20 year old receiver first and let it run for 3 hours before I hooked the repaired unit up. Just to make sure the problems were not the wires or speakers, I watched a movie for about 2 hours THEN the problem popped up again!
So I called the store and asked if I can talk to the technician since I believed there were more problems in the unit than just replacing the burned output transistors which the tech did.

THEN THIS IS WHAT HAPPENED: THE LADY WHO PICKED UP THE PHONE AND CHECKED THE REPAIR HISTORY DID NOT ALLOW ME TO SPEAK TO THE TECH AND JUST YELLED ""YOUR WIRES WERE SHORT "" THEN HANG UP THE PHONE!

I just cannot believe my ears!!! How can they still in business with this kind of attitude? I guess it is because there was no competition (for the repair business) in this area?

I don't want to waste my time and money (I wasted three weeks and $190+ for nothing) any more, so I bought a new YAMAHA RX-A700 and hooked up everything back. It ran great for two weeks now!

SO GOOD LUCK IF YOU STILL WANT TO DEAL WITH THEM!

R
rmdroach1952
rmdroach1952

08/24/2010

Provided by YP.com
Honest in pricing and service

I went into Paul's and said "I need a tv that won't die in under 2 years!" The salesman explained that the tv's of today are not built to last like the older models but he was sure I would get more than 2 years service. He walked me through serveral options and completely explained the differences in technology and price. I went away with a demo Sony for a price lower than WalMart! It did have a problem right away with the motherboard which they came out , on time, and fixed the next day. This business has been around for a long time and I expect them to be around for a lot longer. I will buy there again.

Gary Morton
Gary Morton

05/31/2010

Provided by Citysearch
A honest trustworthy business

The ownership sponsored a Non-profit firm ""Fishing For Hospice"" when I was a officer for said firm, I personally have know Paul's TV before their sponsorship and have done business long after, the most recent being last week when I purchased a plasma 50"" TV. I cannot relate to the negitive comments that has been written lately about Paul's TV or any of their employee's.
Yes I will continue to do business with Paul's TV, because I feel that they will do the best for Me!

KDL40EX400
KDL40EX400

04/28/2010

Provided by Citysearch
i got what i was looking for

I was looking for a SONY BRAVIA and cold NOT find
one in stock at walmart, target, bestbuy, sears
but Paul`s TV had it in stock... the only place
i could find what i was looking for... but i have not
used there repair service so i can not say how that
is....

WTF1977
WTF1977

02/05/2010

Provided by Citysearch
Dishonest & rude

The week before the Super Bowl my television started acting up & with company coming over for the game I wanted to make sure everything was going to be working fine. My wife called Paul's & explained the situation with the TV. The person she spoke to said we needed a new bulb & a tune up with the total cost being $300.

The service was prompt, they showed up the next day & got to work. Five minutes later they were finished. The technician installed a new bulb which we apparently needed. The ""tune up"" that we were told we needed was the technician blowing the dust off of the guts of the TV.

The bulb cost $150 & the house call was $50. The other $100 was for the technician to blow the dust away from the inside of the television. That is not a ""tune up"" it's a rip off! I don't know if they tried to take advantage because it was a female who called or not but it's totally unacceptable & dishonest.

My wife called the next day to explain how she felt deceived over paying $300 for a ""tune up"" we didn't need. The person she spoke with was rude & unresponsive. Our TV worked just as fine now as it did before this ""tune up.""

If you do use Paul's TV make sure they don't talk you into needing a ""tune up"" or any other service unless you know it's necessary. If they hadn't pushed this ""tune up"" on us we would've saved $150 on the ""labor"" & house call.

Kalyan
Kalyan

01/05/2010

Provided by Citysearch
Bad service

they took my TV for servicing and scratched the TV. They handle your TV in the worst possible manner. I cannot believe that it is family owned business because the people are very rude. DO NOT TAKE YOUR TV TO PAULS TV YOU WILL REGRET LATER.

S
sergeant
sergeant

03/15/2008

Provided by YP.com
GREAT SERVICE.

RECENTLY WE HAD A TELEVISION REPAIRED THERE. THE STAFF WAS EXCELLENT. THE REPAIR WAS REASONABLY PRICED AND THE TURNAROUND TIME WAS EXCELLENT.

KEITH A KLEINSCHMIDT

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Phone: 860-449-0587

Fax: 860-449-0587

TollFree: 800-677-2857

Toll Free: 800-677-2857

Services/Products
  • Audio-Visual Equipment Repair, Satellite Equipment Repair, TV & Radio Repair
  • Satellite Equipment & Systems
  • Home Theater Systems
  • TVs and Radios
Brands
dish network, electronics, jvc, kenwood, lg, mitsubishi, pioneer, sonos, sony, speakercraft, velodyne, yamaha, zenith
Payment method
check
AKA

Paul's TV Sales And Service LLC

Paul's Television Sales & Service

Paul's TV Sales & Service LLC

Paul's TV Sales & Service

Categories
Television & Radio Stores, Consumer Electronics, Home Theater Systems, Major Appliance Refinishing & Repair, Major Appliances, Stereo, Audio & Video Equipment-Dealers, Television & Radio-Service & Repair
Other Information

Parking: Lot

Wheelchair Accessible: Yes

Services: Audio-Visual Equipment Repair, Satellite Equipment Repair, TV & Radio Repair

Payment Options