Stacy Furniture & Design

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I bought a set of sofas, made of vinyl material, made by Albany, sold by Stacy Furniture in Plano TX. After 2 years, the vinyl (fake leather) started to crack and peel off. At the time of purchase, Stacy advised me to buy a fabric warranty plan for $74, which I did. It turns out that the warranty plan did not cover material defects, only spill of coffee. I called Stacy and Albany. They told me the manufacturer warranty on the sofa only covered one year. I will never buy anything from Stacy again. $1400 worth of sofas are only supposed to last one year! I called Salvation Army to donate the sofas. Salvation Army refused to take them - give you an idea how bad the sofa looked.

BUYER BEWARE
I was lied to by my salesman. He sold me an sectional that easily stains and I do mean very easy. He told me that it would be stain-resistant. Well not at all. If you have on pants, the ink from the pants stains the sectional. If you have on shorts, the back of your knee area stains the sectional. This sectional cost $2600. I just moved here from the suburbs of Chicago, so I thought that Stacy's would be like an higher end furniture store that takes care of its customers. To my amazement, Stacy's Furniture store isn't willing help at all. Matter of fact, Randy Stacy is refusing to even call me. My furniture was delivered on 03/03/15 and 1 month later I started complaining that I wasn't sold the fabric that is stain resistant. I even suggested that I would be willing to exchange the sectional and pay for furniture that is more expensive. I was told that I had a 3 day time span to bring the sectional back. How in 3 days would I know the sectional stains the way it does. Then on top of that, the sectional sits differently. Some seats are more comfortable then seats. I haven't had this furniture for more then 3 months and within 1 month started having problems. Stacy"s Furniture is a joke who will take your money. They care nothing about it's customers. Of course you have a great shopping experience until you have a problem. I will NEVER again step foot into a Stacy's Furniture store. Never. I spent $4500 there and wish I could get every cent back. NEVER AGAIN BUYER BEWARE

Stacy's provided a sales person who took charge, listened to me what I was wanting, and it was like she could read my mind.

Cassie rocks. She is the best designer I have ever met.

Friendly, knowledgeable, and very helpful!

Had spent several months previously working with another company/designer that couldnt handle my difficult window treatment problem. Working with Juda Sands was a revelation compared to the previous company involved. She not only brought fabric to my house, then what appeared to be architectural drawings, then the installer to be sure it would work. Wonderful service and quite a bright woman to deal with.

Everyone who enters my home not only comments on how lovely and comfortable the hous is but says it looks and feels like me. To me that is high praise indeed to Linda and I will never be able to thank her enough. Based on this experience will continue to do business with them.

Both sales associates (Rhonda in Kids and Amy in furniture) were very pleasant. I enjoyed meeting them both on will specifically ask for them upon my next visit.

DJ (one of the managers) was our sales person. He was extremely knowledgeable and helpful. We had an experience at another furniture store that did not go well.

Sales associate was extremely helpful, not to mention a delight to work with.

Kim was very helpful and knowledgeable. I will ask for her when I come back to store. Overall shopping experience was pleasant.

Excellent delivery service – the two men were very professional.

Jackie Wall was efficient, patient, and professional. I would definitely request her services again she made it all great. Was a great Stacy Furniture experience.

Awesome customer service! We have made several major purchases at Stacys since we moved here in March 2010. They are a very excellent resource and our house is looking great!

Shannon Tackett has been extremely helpful and enthusiastic and took very good care of us. She is very professional and knowledgeable.

Great business. Shannon Tucket has been extremely helpful and enthusiastic and took care of everything promptly. She is very professional and knowledgeable. Bob Benson is very talented in the design field with years of experience.

Shanon Tackett and Nancy Williams were the most remarkable people to work with. I was redecorating my whole house. I kinda knew what I wanted, but wasnt sure. They came out to my house, measured my rooms, I explained what I wanted to do. They also got a feel for what I liked in style of furniture, and colors I was looking for. A week later I met with both of them at Stacys and they had the most wonderful selections of color, furniture, and area rugs picked out. Were ordered everything! I love everything! Didnt change a thing when they placed everything in my rooms for me.

Friendly, knowledgeable, and very helpful! There was a great selection of leather coaches thats what we were looking for. Shannon was very helpful and not pushy. We liked her and the store very much!

My favorite furniture store! I have bought from Stacy Furniture many times in the past and have found it to be very competitively priced, good quality and sales staff very helpful!

Sales associates are very very informed and very professional…my sister referred me to Stacy Furniture and I am very pleased…and I will definitely be purchasing here on a regular basis from now on. And delivery crew is awesome too! Thank you!