Omega Landscaping

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We contacted Omega Landscaping to perform an install of 750 sq ft of pavers along with a built in grill, led lighting, boulders, gravel and a river bed. We were given an estimate on 05/15/18 and told that they could start the install within 2-3 weeks. 6 weeks later they finally started the install. I spoke with John Katsaros, the owner, about the possibility of the pavers sinking over time but he assured me that they would not move. I brought this up again when they started to work on the pathway from the backyard to the front. The area between our yard and the neighbors slopes down to the property line. I told John it looks like the dirt mound they were building up would eventually wash down into this slope. 2 months later after many rainy days the pathway dropped around 12 inches and the pavers were in disarray. I called and text but he would not respond. After emailing his assistant, he finally called back after 2 months of waiting. For the next 6 months he gave me the run around with every excuse he could come up with, trying to make himself look like the victim. He promised me he would make it right but unfortunately his version of making it right was to grab one of the landscapers that was working on another house in the neighborhood and pay him $50 to have him break up the concrete that was holding the pavers in and just relay them. The guy did not build up the ground were it sank or cement the pavers back in place so now I have a potential liability since part of the path way is loose. After hounding him for a month he said he would pull the pathway up rebuild the ground lay the pavers and cement them back in place. We live in a newly constructed neighborhood and he blamed the settling on the utility trenches not being compacted correctly. He stated the trench runs right under my pavers. I had the Lennar building inspector come out to confirm that the trenches do not run under the pathway and that Omega Landscaping should fix their mistake.