Extreme Machine Performance

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I moved here 2 yrs ago from Midland Texas.. and too my amazement there are no machine shops here.. so I finally found Extreme.. and had a engine Bored.. and cleaned.. etc Fair price and good work.. I will be taking some heads in for work next...

Interesting view of customer service. I have not had any work done with them but I think how they treat potential customers is just as important as how they treat you when you do spend money with them.



Basically I called up looking for some information about rebuilding my engine. The guy that answered the phone sounded very disinterested in wanting my business. I told him that that I didn't expect an exact quote but that I was trying to get some range of prices outlined so I could help make a decision on what avenue I wanted to take with rebuild or replace.



He first told me that he would need to pull the engine, get it apart and see what was wrong with it before he could quote me a price. I told him that the engine I have is not blown and actually runs really well, but just has a lot of miles on it and that I wanted to do something before it came to requiring a rebuild.



The guy then said "So you want me to pull a number out of the air and then pull the engine out and go through it?.....$2000, but it may or may not be that". Since he never really asked any questions about what I wanted to accomplish, why I wanted to do it, if I wanted any upgrades, was it for street or track, etc. , I felt that I better not place a few thousand dollars on the line with this company.



Had he simply said something like, "To do a standard rebuild assuming no major issues and with a standard rebuild kit, you are looking in the ballpark of $xxxx. If you want to upgrade anything or if we run into some major problems, those will be the biggest factor in the cost of your rebuild."



He just seemed irritated that I called in the first place and all he wanted to do was anything but talk to a potential customer. The sad thing is that I got a couple referrals from some people stating that this place is really good at what they do. That may be true but because this individual did not seem like he cared about the customer, I cannot comfortably recommend them.