Healing Springs Animal Hospital

Write a Review276-236-5103

CLOSED NOW - Closed

It won't let me add stars, so let's just say five stars. I didn't tell them that I took my dogs to two other places before Healing Springs. People kept telling me that Healing Springs was too expensive, but my dog was not getting better. Dr. Jenkins tested my dog, got results while I was in the waiting room, diagnosed my dog, and sent me home with meds. We were better that same evening. The most frustrating part was that Healing Springs prices were only a little higher than the first place I went and lower than the second place I went. But since I had to go back three times to first place, Healing Springs ended up charging me a lot, lot less to get a real fix.



I'm not going anywhere else anytime soon. I am very pleased with Healing Springs.

I just had another experience where I call Healing Springs in the middle of the night and they are quick to answer the phone and meet me at the clinic. They do really good work and they prove that they care by being available and by always making something that's good better. I mean I've used and liked Healing Springs for years but they just added an endoscope machine for spays and surgeries, before that they started doing echos on hearts, before that they added laser therapy, before that is was acupuncture. They don't stop getting better.



But that doesn't mean I can't get affordable service there either. Apples to apples, their prices are always good and a lot of the time the best. They always give me options from choices that are low cost to what they would do if cost were no object. And then they let it be my choice. I don't always choose the high end route, but I like having a vet who knows the difference.

To each their own, but Healing Springs really helped me when others could not, and I mean could not. Buster is much better thanks to them. Then I started taking Buster there for regular care - not just the stuff no one else could fix. I'm just fine with their regular care, but I'm mostly satisfied because these are the vets I need with the going gets tough. They didn't promise me any quick fixes, but what they are able to do if you work with them is impressive.

Recently purchased a new puppy - recently moved back to the area after being gone for a few years, so I've been in the market for a new vet. Picked Healing Springs to try for the puppy's 9-12wk vaccinations. We arrived for our 9am appt right on time, but I knew things weren't looking good when I had to tell the receptionist my name 4 times, and that we were new clients. Especially when I could see her computer screen myself, and saw "New Client" in yellow.

Nevertheless, kept a positive attitude, filled out our paperwork, and sat to wait. The office wasn't really busy, 2 other people besides me and a few came in for grooming appts....However, we sat for 40 minutes before anyone came out for my pup - they took her away from me, which I HATE, but allowed because I was told they were only going to take her back to go ahead and clip her nails. 15 minutes later, after sitting in the lobby sick to my stomach because I could hear her screaming in the back, someone came out, handed me her carrier, told me she looked good and they'd see me in 3wks for her next booster.

Excuse me???? Who are you? Are you the vet? If so, which vet? What does she weigh? What about her diet, what I'm feeding her - what about the fact that worms have been driving my puppy crazy for the past 2 nights?? I tried to ask some questions there in the lobby - nope, she obviously didn't have time.

By then I knew we would not be returning.

We go stand at the reception desk, where I had to tell another receptionist who I was an additional 4 times in order to pay our bill - this is after I saw another member of the staff point me out as the puppy's owner. Twice. When I asked for a print-out of what shots my puppy had been given, the receptionist very rudely informed me that she was getting it - apparently I should have been sorry that I interrupted her ooohing & aaahing over the pregnant woman who had come in behind me.

Oh, I also enjoyed the fact that when we left, I turned around facing the building and could clearly see a doctor performing surgery on an animal through the window at the front of the building. Glad I didn't have a small child with me. Glad I didn't look too closely, either.

So if you're a fan, and you think they provide excellent care - I'm glad, because obviously you've had an experience that I did not. However, we will NOT be returning, and I will NOT be recommending Healing Springs to anyone else.