Gainesville Marina

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OPEN NOW - Closes at 5:00pm

Always love coming to this Marina, great Restaurant

We purchased an older pontoon, and live near Gainesville Marina. Not knowing how the pontoon had been cared for, I took it to Gainesville Marina in November, 2017 to let them perform a full inspection, and tell me everything that needed to be completed to keep us safe on the water. For $400 they performed a 100 hour maintenance, greased a steering cable and "fixed" the broken fuel gauge, which they told me would always read "low" because they didn't have a long enough arm for a more accurate reading. Unfortunately, after finally getting the pontoon on the water, I noticed the fuel gauge was not fixed at all. As such, I took it back to Gainesville Marina to have them "make good" on the money I paid to have this done. On the way over to the marina I noted the pontoon periodically lost power, and informed them of that when I dropped it off. They fixed the fuel gauge and told me they ran it for 15 minutes and it was working great. Two days later, on Mother's Day in the middle of Lake Lanier the pontoon completely stalled. I called a friend, and has us towed to the nearest boat launch. To Gainesville Marina's credit, they did meet me at the boat launch to trailer the pontoon and take it back for service. The next diagnosis was a cracked fuel line, since it was apparently old with dry rot. $400 later the pontoon was "fixed". My question is why something such as a hose that can visibly be inspected for something like dry rot wasn't noticed as an issue in the two times I took the pontoon in for service, and told them the motor was losing power on the way to their shop. Ultimately, they did reduce the bill by $55 for my troubles as they thought that was "fair", and noted they didn't charge me for the tow. My position is, had they done the job they were hired to do the first (and second) time around, we wouldn't have stalled our entire family in the middle of Lake Lanier on Mother's Day.