Stanley V. DeTurris, MD

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I give Dr Hipp 5 Stars. My initial consultation was in late January. He was wonderful and comforting during the initial consultation I had concerning the upcoming surgery being done in early Feb.. My major problem is the billing department. I paid upfront for the initial consultation and when my insurance company was billed they paid it also. I was looking at my insurance app in April and realized that I did not owe money for that consultation and contacted my insurance company about it. They said I would need to get a refund from the Dr. I contacted the office and told them I knew I owed the Dr for the surgery according to the bill I had just received in the mail and I wanted to have that portion taken out of the refund due me. They said they would do that. I have called them twice since then and they admit I am owed a refund of a little over a hundred dollars and billing is aware of it but I am still waiting and it is June now. I have received refunds from over payments from other Drs last month that took less than 2 weeks after appointments on both. If I had not been keeping track of what my insurance app said I owed I really would not have realized that they owed me money. How many more people is this happening to who are due refunds but have no knowledge? I am still waiting for my refund. I do not believe that I am the only person this is happening to. Maybe they should have a complete audit to see who is overpaying and not receiving their over payment refunds also.

The front desk staff is AMAZINGLY friendly, and not to mention easy on the eyes. ;) The wait was a little bit longer, but thats expected when seeing some of the best surgeons in Gainesville. The cost for minor/outpatient/inpatient surgeries are costly, which is expected in todays health industry. Their prices are no more than the next doctors office. It is well worth the cost when you have a talented group of doctors who are passionate about their patients and save many lives. I would highly recommend this doctors office to anyone in need of services. The staff is well trained, and highly intelligent, and very helpful. You can't go wrong with Surgical Group.

I saw dr DeTurris, the consultation went fine(except for the waiting time, but that is a universal problem, so I don't even mention it anymore...only the doctor's time is important, not the patient's).



however, the check-out girl was VERY careless: I was supposed to receive a refund, but she did not register in the system anything... had I not call them back after a month, I would have never received my money back...

the check-out girl did not work there anymore, and her colleagues were not more helpful, they did not even consider speeding up the papers as a sign of apology for their mistake...Only after I called the assistant manager the things began moving...



this is not only incompetence, but sheer DISRESPECT towards the patient, who does not need to add financial problems to the health problems he/she already has ...



not to mention that their fees are outrageous!!

more than $800 for a cyst removal????? WITH BCBSFL insurance...this is not brain surgery, folks!!! (the total would have been more than $2000, out of which my part was $800). out of which, the pre-operation registration fee was a much bigger chunk than the doctor's fee. And, of course, they REFUSE to give the patient a range beforehand, when he/she calls to make the appointment...

so at SGG the patient is a sitting duck, up for a grab: take his/her money and run... like in our whole health system , unfortunately... it's so outrageous that it's downright sad...